V&C; Foods is the South Coast's leading independent foodservice distributor. Based in South Nowra, we supply restaurants, cafés, hotels, clubs, takeaways, grocery stores and other businesses throughout the Illawarra, Shoalhaven, Southern Highlands and surrounding regions.
We are also the exclusive distributor of Streets Ice Cream and Lactalis products across our designated territories and operate an onsite retail store serving the local community.
We are seeking a capable and customer-focused
Customer Service & Administration Officer
to join our busy day-time office team. This is a varied, hands-on role suited to someone who enjoys helping customers, working accurately and resolving issues in a fast-paced environment.
V&C; Foods is the South Coast's leading independent foodservice distributor. Based in South Nowra, we supply restaurants, cafés, hotels, clubs, takeaways, grocery stores and other businesses throughout the Illawarra, Shoalhaven, Southern Highlands and surrounding regions.
We are also the exclusive distributor of Streets Ice Cream and Lactalis products across our designated territories and operate an onsite retail store serving the local community.
We are seeking a capable and customer-focused
Customer Service & Administration Officer
to join our busy day-time office team. This is a varied, hands-on role suited to someone who enjoys helping customers, working accurately and resolving issues in a fast-paced environment.
About the role
You will be an key point of contact for our customers and will work closely with our sales, purchasing, warehouse, delivery and accounts teams.
Your responsibilities will include:
Responding to customer enquiries by telephone and email
Accurately entering and processing customer orders
Resolving delivery, product, pricing and account enquiries
Maintaining customer accounts, records and pricing information




Processing payments and assisting with account reconciliations
Following up overdue accounts in a skilled and customer-focused manner
Supporting invoice processing, credits and stock adjustments
Liaising with internal teams to resolve customer issues promptly
Performing general administration, data entry and record-keeping duties
Providing broader support to the office team as required
About you
We are looking for someone who:
Genuinely enjoys helping customers and building strong relationships
Communicates confidently and professionally by telephone and email
Remains calm, positive and solutions-focused when resolving problems
Has solid attention to detail and a high level of accuracy
Is organised and able to manage competing priorities
Is comfortable working with computer systems and learning new software
Takes ownership of tasks and follows issues through to completion
Works well both independently and as part of a team
Has a reliable, positive attitude and a strong work ethic
Previous experience in customer service, administration, accounts receivable, order processing, wholesale distribution or a similar environment will be highly regarded. However, attitude, reliability and willingness to learn are equally important.
Why join V&C; Foods?
Join an established and growing local business
Enjoy a varied role with genuine responsibility
Work as part of a supportive and experienced team
Build relationships with a diverse range of local customers
Access staff discounts across our extensive product range
Work from our South Nowra location with onsite parking
If you are an organised and dependable person who takes pride in delivering excellent customer service, we would like to hear from you.
Please submit your résumé and a brief cover letter outlining why you would be a good fit for the role.
Only applicants selected for the next stage of the recruitment process will be contacted.
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📌 Customer Service & Administration (Nowra)
🏢 V&C Foods
📍 Nowra