At
Grace
, we're more than Australia's leading services company. For over 100 years, we've established a reputation for delivering outstanding service in relocation, removals, and Information Management. Behind every successful client experience is a team of passionate people who genuinely care, and we're looking for our next Client Experience Advisor to join us.
If you're a people person who enjoys building relationships, solving problems and delivering exceptional service, we'd love to hear from you.
Why Join Grace?
At Grace, our people are at the heart of everything we do. We invest in your success through training, development and genuine career progression opportunities.
You'll join a supportive and collaborative team where your ideas are valued, your achievements are recognised, and your development is encouraged.
About the Role
As a Client Experience Advisor with Grace Information Management, you'll play a key role in ensuring our clients receive a seamless and professional experience at every touchpoint.
Working closely with customers, branch teams and internal stakeholders, you'll be responsible for:
Delivering outstanding customer service via phone, email and online channels
Managing incoming enquiries and providing timely solutions
Supporting new client onboarding and identifying opportunities to introduce additional Grace services
Assisting customers with web-based training and system support
Maintaining accurate records and customer information within the CRM system
Supporting branch sales initiatives and helping achieve team goals
Building strong and lasting relationships with clients
Resolving issues proactively while ensuring a positive customer experience
What Success Looks Like
You'll thrive in this role if you:
Love helping people and providing exceptional customer experiences




Have strong communication and relationship-building skills
Take ownership and pride in your work
Enjoy solving problems and finding practical solutions
Are organised with excellent attention to detail
Can confidently manage multiple priorities in a fast-paced workplace
Bring a positive, energetic and team-focused attitude every day
What You'll Bring
Previous experience in customer service, client support, administration or a similar role
Experience working with CRM systems (Salesforce experience highly regarded)
Strong computer and data entry skills
Excellent verbal and written communication skills
What's In It For You?
Competitive salary and incentive opportunities
Ongoing training, mentoring and professional development
A genuine career pathway with opportunities to progress into Account Management, Business Development, and other roles across the Grace Group
Exposure to customer service, sales support, relationship management and business systems that will broaden your skills and career opportunities
Access to exclusive discounts on groceries, fuel, retail and more through Perkbox
Discounted gym memberships
Employee Assistance Program (EAP) for confidential wellbeing support
Recognition programs, team events and employee rewards
A diverse, inclusive and supportive workplace where people are encouraged to succeed
Join a Company with a Proud History and an Exciting Future
At Grace, we believe great service starts with great people. If you're looking for a role where you can make a real difference, develop your career and be part of a team that genuinely cares, we'd love to hear from you.
Whether you're looking to build a long-term career in customer experience, sales, account management or leadership, Grace offers the support, training and opportunities to help you get there.
#J-*****-Ljbffr

📌 Client Experience Advisor (Sydney)
🏢 Grace Worldwide
📍 Sydney