Salary:
$75,000 – $85,000 + super (based on experience and capability)
Type:
Permanent full-time
This is B2B wholesale — not a call centre, not retail. A varied business-support role with customer service as essential backup. Our customers are practical, the work is real, and we need someone who thinks while they work, not just follows procedures.
Business & Customer Support Specialist
Location:
Arndell Park, NSW **** (secure in office parking)
Salary:
$75,000 – $85,000 + super (based on experience and capability)
Type:
Permanent full-time
This is B2B wholesale — not a call centre, not retail. A varied business-support role with customer service as essential backup. Our customers are practical, the work is real, and we need someone who thinks while they work, not just follows procedures.
Who We Are
One of Australia's leading specialist wholesalers of stainless-steel fasteners and marine hardware. National reach, strong reputation, over a decade in business — and we use modern tools, including AI, across every department.
What You'll Actually Do
Business Support (the core)
Maintain and analyse data — spreadsheets, reports, internal systems
Coordinate marketing campaigns — tracking, customer updates, webshop promos and rewards
Support sales — national-account reporting, converting overseas quotes to AUD, pricing recommendations
Warm and cold outbound calls — reactivating customers and opening new accounts (via our CRM)
Purchasing & imports — container schedules, shipment reports, prioritisation input
Use AI tools daily to work smarter across it all
Customer Service (essential backup)
Process orders, quotes,



credits, invoices — accurately and efficiently
Solve customer issues and support the sales team; kept sharp to cover lunch, leave and overflow
What's In It For You
Genuine variety — data, marketing, sales, purchasing and customer service
Learn how wholesale operations work end-to-end
Work with modern tools, including AI
A team that shares knowledge and values reliability
Long-term opportunity with a stable, respected company
What We Need From You
Must-haves
2+ years office-based customer service or business support (B2B/industrial valued)
Analytical mindset — you see patterns in data, not just rows
Comfortable making outbound calls, warm and cold — essential, not optional
Fast learner who figures things out without constant direction
Strong communication — written and verbal
Intermediate Excel, general tech confidence, open to AI tools
Organised, detail-oriented, handles competing priorities
Applicants must have full Australian working rights (Permanent Residency or Citizenship).
Bonus points
Hardware, building supplies, fasteners or industrial wholesale experience
ERP/CRM familiarity (SAP, Pronto, Dynamics or similar)
Experience using AI tools at work
Sense of humour intact after a busy day
The Reality
Business support is the daily rhythm — data, marketing, sales and purchasing. Customer service is the backup that keeps everything running, and you'll keep it sharp to cover the team. You'll do both and use AI to work smarter across all of it. If you want a role where no two days look the same and you're trusted to think, this is it.
#J-*****-Ljbffr

📌 Business & Customer Support Specialist (Sydney)
🏢 seek.com.au
📍 Sydney