Mangrove Community Homes is a client focused, innovative and flexible not-for-profit organisation providing services to the community housing and homelessness sector. Our mission is to make a positive difference in the lives of our clients and communities by working within a range of networks and partnerships to provide quality housing and support services.
We offer a range of housing supports including crisis accommodation, long-term and affordable housing.
The opportunity
Mangrove Community Homes is looking for a Housing Support Worker to join our temporary supported accommodation site in Redland Bay. The site is staffed 7 days a week from 8am - 8pm and this position will include regular afternoon and the possibility of weekend shifts.
In this role you will support clients who are experiencing or at risk of experiencing homelessness in motels or onsite in temporary supported accommodation, working alongside them to provide high quality strengths based case management.
Housing Support Workers assist clients to overcome barriers and achieve their goals in a safe and secure environment. Working from a person centred, trauma informed framework our focus is always on meeting the unique needs and goals of each individual, assisting them to make positive and lasting changes within their lives.
A key outcome of the role is to assist clients to access safe, affordable, and sustainable housing outcomes.
All about you




You have a background and passion for working with people in the housing and homelessness space and have a housing first approach to service delivery.To be considered for the position you must be able to address the essential criteria below:
Relevant tertiary qualifications in related discipline, diploma level or higher and/or relevant sector experience
Demonstrated knowledge and skills in holistic case management that is client-centred, including a strong focus on customer service and the ability to treat clients with respect and compassion
Experience working in accordance with person centred and trauma informed practice principles
Demonstrated understanding of client vulnerabilities such as domestic and family violence, drug and alcohol use, and mental health.
Robust written and verbal communication skills
Knowledge of and ability to work within relevant legislation and guidelines relating to the provision of specialist homelessness services
Demonstrated commitment to maintaining professional boundaries
Proof of COVID-19 vaccination status (2+ doses required)
At Mangrove Housing we recognise and respect diversity so whoever you are, if you're skilled and actively support our purpose, we welcome you as part of our team!
Rewarding work - every day you know you're making a real difference in the lives of our clients, within an organisation that does great things
A competitive salary with salary sacrificing arrangements
Be part of an inclusive, highly-skilled, supportive team with the ability to work semi-autonomously
Access to ongoing training, development and support including a study assistance program
Access to an Employment Assistance Program for you and your family
Access to a staff-led health and well being program
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📌 Housing Support Worker (Case Manager) (Queensland)
🏢 Mangrove Housing
📍 Queensland