Smithfield, NSW | Full-Time | Immediate Start
Join
Lotus Commercial
, one of Australia's leading providers of commercial kitchen and facilities maintenance services. For more than 30 years, Lotus Commercial has delivered specialist maintenance and compliance solutions to hospitality, healthcare, retail, education, corporate, and commercial customers across Australia. Our services help keep facilities safe, compliant, productive, and operational.
As our business continues to grow, we're looking for an experienced
Service Delivery Coordinator
to become a vital part of our operations team, supporting service delivery across a fast-paced field-based environment.
About the Role
This is a key operational support role that sits at the centre of service delivery.
As a
Service Delivery Coordinator
, you'll work closely with operational teams, field technicians, customers, and internal stakeholders to ensure jobs are efficiently scheduled, tracked, completed, and reported. You'll play a critical role in coordinating workflow, maintaining operational records, supporting compliance requirements, and ensuring customers receive a high level of service.
This position is ideal for an experienced administrator, operations coordinator, service coordinator, scheduling coordinator, maintenance coordinator, facilities coordinator, or logistics professional looking to further develop their career within a growing operations environment.
You'll thrive in this role if you enjoy variety, solving problems, managing competing priorities, and helping operational teams perform at their best.
Key Responsibilities
Coordinate daily operational activities,



schedules and workflow requirements to support efficient service delivery across field-based teams.
Monitor job progress, maintain accurate records and follow up outstanding actions to ensure work is completed on time.
Provide administrative support to technicians, supervisors and operational teams, assisting with day-to-day service delivery requirements.
Update and maintain job management systems, customer records, schedules, reports and operational documentation.
Communicate with customers regarding bookings, service updates, job status and administrative enquiries.
Assist with resource planning, vehicle allocation, equipment coordination, stock administration and operational logistics.
Maintain compliance records, licences, certifications and service documentation while supporting audit and quality assurance activities.
Prepare operational reports, KPI data and service performance information, while supporting continuous improvement initiatives across the business.
Skills and Experience
We welcome applications from candidates with experience across administration, operations, customer service, logistics, facilities, maintenance, trades, construction, warehousing, and field service environments.
To be successful, you'll ideally have:
Previous experience in administration, operations coordination, scheduling,



logistics, facilities, maintenance, construction, trades, or service-based industries.
Strong organisational and time management skills.
The ability to manage multiple priorities within a fast-paced operational environment.
Experience using job management systems, CRM platforms, ERP systems, scheduling software, or operational databases.
Excellent written and verbal communication skills.
Strong attention to detail and accuracy.
Sound problem-solving abilities and a proactive approach to work.
Intermediate Microsoft Office skills, particularly Excel and Outlook.
The ability to work independently while effectively supporting a broader operational team.
Experience working within customer-focused service environments.
Experience with service scheduling, workforce coordination, field service administration, maintenance planning, facilities support, logistics coordination, or trades administration will be highly regarded.
Why Join Us
Join a well-established national business with a strong reputation for service excellence.
Be part of a supportive and collaborative operations team.
Play a critical role in keeping services running efficiently for customers across Australia.
Enjoy variety, responsibility, and ownership within a highly valued operational support position.
Opportunity to broaden your operational experience and develop your career within service delivery and operations.
Work in a stable industry with long-term career opportunities.
Modern systems, experienced colleagues, and a business focused on continuous improvement.
#J-*****-Ljbffr

📌 Service Delivery Coordinator (New South Wales)
🏢 Lotus Commercial
📍 New South Wales