EML is a leading Workers Compensation and Personal Injury Claims Management business.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
As an Impairment Benefits Specialist in our Hearing Loss team, you'll be responsible for proactively managing, assessing, and determining impairment benefit claims.
You'll navigate the requirements of the Accident Compensation Act ****, the Workplace Injury Rehabilitation and Compensation Act ****, and WorkSafe guidelines, including the Online Claims Manual.
You'll also manage disputes related to impairment benefits and ensure all actions are completed within legislative, policy, and performance timeframes.
This role calls for strong attention to detail, confident decision-making, and a focus on achieving fair and timely outcomes for injured workers.
This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
YOUR RESPONSIBILITIES
Manage impairment benefit claims from start to finish, including liability assessments, ACCS attendance (when required), drafting medical panel submissions, arranging Independent Impairment Assessor reports, calculating entitlements, making determinations,



reviewing responses, and processing payments.
Work closely with Case Managers.
WHAT WE OFFER
A diverse and team-oriented team culture like no otherFlexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
About Us
There's huge satisfaction from knowing that your talent and hard work has a purpose.
You will be making a difference that counts.
Our people care about making a difference.
We are looking for people who share our commitment to positive change.
Once we have found you, we pull out all the stops to keep you.
The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.
You will not be forgotten here.
Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.
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📌 Impairment Benefits Specialist (Melbourne)
🏢 Employers Mutual Management
📍 Melbourne