We’re recruiting on behalf of a well-established organisation operating within the financial services sector, dedicated to helping everyday Aussies navigate challenging financial circumstances.
This is not your typical high-volume call centre collections role. You'll be responsible for managing a portfolio of accounts, working closely with customers to understand their situations, negotiate sustainable solutions, and support positive financial outcomes.
If you're someone who enjoys problem-solving, building rapport, and confidently handling sensitive conversations, this is a rewarding opportunity to make a genuine difference while developing your career.
What You'll Be Doing
Managing a portfolio of customer accounts via phone, email, and written correspondence
Having structured, empathetic conversations with customers experiencing financial hardship
Negotiating and establishing realistic repayment arrangements
Monitoring account performance and maintaining regular customer contactAssessing customer circumstances and identifying appropriate solutions
Maintaining accurate records and ensuring compliance with internal policies and regulatory requirements
Working collaboratively with internal teams to achieve positive customer and business outcomes
What We're Looking For
Strong communication and interpersonal skills with the ability to build rapport quickly
Confidence in managing difficult or sensitive conversations professionally and respectfully
Resilient, self-motivated, and able to remain calm under pressure
Robust negotiation and problem-solving abilities
Excellent organisational skills and attention to detail
Previous experience in collections, customer service, financial services, contact centres, or account management is highly regarded but not essential
Ability to work independently while contributing to a team setting
What's On Offer
Full training and ongoing development provided
Supportive and team-oriented team culture
Performance-based incentives with robust earning potential
Career progression opportunities within a growing organisation
Stable, office-based role with up-to-date systems and processes
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