About the Company
Our client is a well-established residential builder with a strong reputation for delivering quality homes across Melbourne and selected regional areas.
With a growing pipeline of projects and ambitious expansion plans, they continue to invest in their people, operational systems and customer experience.
The business has built its success on delivering high-quality homes, fostering long-term client relationships and creating a collaborative, high-performing culture.
Due to continued growth, they're seeking an experiencedOperations Managerto lead the operational delivery of the business and help shape its next stage of growth.
About the Role
Reporting directly to the CEO, you'll take ownership of the day-to-day operations of the business, ensuring projects move efficiently from sales through to construction and final handover.
Working from the company's head office, you'll oversee key departments including Contract Administration, Drafting, Estimating and Customer Service, while driving operational performance, improving workflows and ensuring exceptional customer outcomes throughout the entire build journey.
Key responsibilities
Leading and mentoring the operations team across multiple business functions
Managing workflow from sales through to construction and project completion
Monitoring project performance, identifying delays and implementing solutions
Driving team accountability, performance and KPI outcomes
Coordinating internal departments to ensure efficient project delivery
Overseeing contract administration processes and approvals
Reviewing job margins, forecasting and operational reporting
Improving systems, processes and workflow efficiencies across the business




Maintaining exceptional customer service throughout the construction process
Liaising with consultants, suppliers and regulatory authorities to support project delivery
This is an outstanding opportunity for an experienced residential construction leader looking to influence business performance, implement operational improvements and play a key role in the continued growth of a successful builder.
Job Requirements
We're keen to speak with candidates who have:
Proven experience in an Operations Manager or senior leadership role within residential construction
Strong understanding of Australian residential building processes from sales through to handover
Demonstrated experience leading and developing high-performing teams
Excellent organisational and operational management skills
Strong commercial understanding, including job margins and forecasting
Experience improving business systems, processes and operational workflows
Excellent communication and stakeholder management skills
Ability to manage multiple projects and competing priorities in a fast-paced environment
Relevant building, construction or management qualifications (preferred)
Australian working rights
Benefits
Competitive salary package of$150,000-$170,000 + Super
Work directly with the CEO in a key leadership position
Genuine opportunity to shape business systems and operational strategy
Strong pipeline of residential projects within a growing business
Supportive leadership team with long-term career progression
High-performing, team-oriented culture focused on continuous improvement
Secure business with exciting growth plans and long-term opportunities
#J-*****-Ljbffr

📌 Operations Manager (Melbourne)
🏢 Gough Recruitment
📍 Melbourne