EML is a leading Workers Compensation and Personal Injury Claims Management business.
Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
We continue to experience ongoing growth and now have over 4,000 dedicated employees.
We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
The Opportunity
As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day.
You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to proactively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment.
The role acts as a senior member of the team, including coaching and escalations responsibilities.
This will be a permanent, full-time position, based in our Melbourne office, with flexibility to work from home (up to 3 days per week).
Your Responsibilities
Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
Liaise with all internal and external stakeholders regularly to progress strategies and actions.
Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
About You
Demonstrated experience in workers' compensation claims management.
An empathetic,



resilient, and motivational approach to provide customer centric support.
A driven professional with highly developed written and verbal communication skills.
Careful consideration to detail with a high concern for accuracy.
Strong stakeholder engagement and management.
What We Offer
A diverse and cooperative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub programComprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We stand together as equals.
EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
About Us
There's huge satisfaction from knowing that your talent and hard work has a purpose.
You will be making a difference that counts.
Our people care about making a difference.
We are looking for people who share our commitment to positive change.
Once we have found you, we pull out all the stops to keep you.
The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.
You will not be forgotten here.
Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.
#J-*****-Ljbffr

📌 Senior Case Manager (Melbourne)
🏢 Employers Mutual Management
📍 Melbourne