Wellways is committed to reconciliation, lived experience and inclusivity.
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.
Even if you only meet some of the criteria, we'd love to hear from you.
Full time, Ongoing opportunity within the Carer Gateway Services program!
Based in Cairns North QLD $*****ph (SCHADS Level 4B) + Salary Packaging up to $15,899 + 17.5% Leave loading + Super.
About this Program: Carer Gateway Services were implemented in **** in the context of national reforms and represents an exciting era for the delivery of creative Carer services through funded service providers.
The Department of Health and Aged Care (DOH) has funded the implementation of the Aged Care Navigator Program (ACNP) through Carer Gateway to support Older Carers/family Carers of frail aged people to navigate the My Aged Care system.
The DOH have funded Wellways Carer Gateway Service to deliver the ACNP in Queensland and Southwestern Sydney, Nepean Blue Mountains.
About Us
Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.
A leading for purpose mental health and disability support organisation operating nationally, operating in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania, our services span mental health, disability and community care and reach more than **** people each year!
Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.
What we offer




Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
Meal and Entertainment allowance via salary packaging up to $2,650 per annum
Receive 17.5% leave loading every time you take annual leave
Paid parental leave after 12 months of ongoing employment
Access for you and your family to our Employee Assistance Program
To be successful in this role
This role is responsible for supporting Older Carers and Carers supporting frail aged people, including hard-to reach populations, such as Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, to better understand and access the My Aged Care system in Queensland, Southwestern Sydney and Nepean Blue Mountains.
The objective of the role is to ensure that Carers have access to the information and support they require to successfully engage with My Aged Care system.
The role will also work in collaboration with the My Aged Care Assessment teams and contact centre staff to ensure Carer outcomes are met.
You will also need:
Tertiary qualifications in a related field (e.g. social work, human services, aged care, community services or health) and/or demonstrated relevant experience
Regional Assessment Service (RAS) or Aged Care Assessment Team (ACAT) Assessor experience is highly desirable
Current valid Driver's License
Appropriate IT skills
Evidence of working rights within Australia (birth cert/passport/visa)




National Police Check (less than 12 months old)
Blue Card and NDIS Worker Screening Check/Yellow Card QLD NDIS Worker Orientation Module Certificate – free online course
Job Description Summary
This full-time role (Mon-Fri, 9am-5pm) is responsible for supporting Older Carers and Carers supporting frail aged people, including hard-to reach populations, such as Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, to better understand and access the My Aged Care system in Queensland, Southwestern Sydney and Nepean Blue Mountains.
The role of the Aged Care Navigator will be based in our Carins Carer Hub, but will also require travelling into community for face-to-face interactions with our carers.
Therefore, a driver's license is required.
Work cars available for use.
Culture
We're passionate about our work, which is enjoyable, challenging and rewarding.
All of our teams work to ensure everyone can imagine and achieve their hopes and potential.
We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.
We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
Practice Principles
Our Practice Principles guide how we work and interact with participants and partners, with our colleagues and within our communities.
To see our Practice Principles poster visit
For a confidential discussion about the role, please contact Samantha Rosadhie at ******
Applications Close 16/08/2026
Wellways is committed to the safeguarding of children and vulnerable people.
All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
#J-*****-Ljbffr

📌 Aged Care Navigator (Queensland)
🏢 Wellways Australia
📍 Queensland