Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people.
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
$***** base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
Rosters published 4 weeks in advance.
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support
Additional Information:
These roles are Permanent Part Time, 50hrs/fortnight
The internal job title for this role is Customer Co-worker
Due to operational requirements, candidates must be available to work a flexible rotating roster between 9:00am and 9:30pm, including evenings, 3 out of 4 weekends each month, and peak trading periods.
To be considered for this role you have full-day availability Wednesdays and Fridays.
Recruitment Process Overview:
Video interview: if shortlisted,



you may be invited to complete a short pre-recorded video interview.
Interview panel: next step is an in-person interview with the hiring team.
Training: if successful your employment with IKEA will commence on Monday 31 August.
About this work area
As Customer Co-worker your responsibilities will include, but are not limited to:
Delivering a rapid, friendly, and accurate checkout experience for customers.
Handling cash and card payments in a reliable, efficient, and accurate manner.
Supporting daily Customer Experience operations, including responding to customer enquiries and resolving customer concerns.
Assisting across Customer Experience areas including Greeting, Exchanges & Returns, and Customer Service as required.
Contributing to a safe, clean, and welcoming customer environment by keeping areas organised, returning products to their correct location, replenishing supplies, and supporting daily operational routines.
Ensuring customers have a positive final touchpoint during their IKEA shopping experience.
Recording information accurately in relevant systems to support continuous improvement.
Working collaboratively with your team to provide a seamless and enjoyable customer experience.
As a Customer Co-worker you are:
Passionate about delivering exceptional customer service and creating positive experiences for every customer.
A confident communicator who enjoys interacting with people and building rapport.
Able to thrive in a fast-paced retail environment and adapt to changing priorities.
A positive team player who works collaboratively and contributes to a supportive team culture.
A proactive problem-solver who remains calm and solution-focused in challenging situations.
Comfortable using point-of-sale (POS) systems and handling customer transactions accurately.
Experienced in retail, hospitality, or another customer-facing setting (preferred).
Able to work independently while also supporting co-workers across different Customer Experience functions.
We need people like you
At IKEA, work is so much more than a job.
Come join us!
#J-*****-Ljbffr

📌 Customer Experience Co-Worker (New South Wales)
🏢 Ikea Gruppe
📍 New South Wales