Are you dedicated to making a positive impact on young lives through Christ-centered education and a commitment to excellence?
St Andrews Christian College is a coeducational Christian school (Prep – Year 12), located in Wantirna South, Melbourne.
Our staff support the College's mission: To educate our students so that they are well-skilled, understand life on the basis of biblical truth, and are motivated to walk with God and serve Him in their lives, so that they will be a positive Christian influence in the world.
IT Service Desk Technician
at St Andrews Christian College plays a vital role in maintaining the operation of the College's classroom learning.
This position involves providing technical support to students, teachers, and staff, ensuring IT-related issues are either resolved efficiently or escalated to a specialist technician promptly.
This full-time position will commence in January ****.
Responsibilities
Responding to and resolving IT support requests from users, including troubleshooting hardware, software, and network issues
Providing technical assistance for computer systems, printers, mobile devices, and other technology equipment
Installing, configuring, and maintaining software applications and operating systems
Assisting with user account management, password resets, and access control
Contributing to the development of IT support documentation and knowledge base articles
Participating in IT projects and initiatives as directed by the IT Manager or senior team members
Delivering excellent customer service by ensuring timely resolution of technical issues and maintaining a positive user experience
Collaborating with other IT staff to identify recurring problems and proactively implement solutions to improve overall system performance
Conducting regular maintenance tasks to ensure the reliability and security of IT systems




Adhering to established policies, procedures, and best practices for IT service delivery
The successful candidate will have the opportunity to contribute to the efficiency of the college's technology infrastructure while providing valuable support to the educational mission of St Andrews Christian College.
Please refer to the Position Description for full position requirements:
IT Service Desk Technician – Position Description
Acceptance and adherence to the College's Statement of Belief is an essential condition of employment.
Qualifications
Required Skills:
Strong technical knowledge of IT systems and infrastructure
Excellent troubleshooting and problem-solving abilities
Proficiency in Microsoft Windows and Mac OS environments
Effective communication and customer service skills
Ability to work well in a team and independently
Knowledge of help desk ticketing systems
Basic understanding of networking principles
Required Experiences:
Prior experience in providing IT support or service desk assistance
Experience in documenting IT issues and resolutions
Working knowledge of Active Directory and user account management
Experience in providing technical guidance to end-users
Benefits
Some of the outstanding benefits of working at St Andrews Christian College include:
Friendly and supportive team environment
Access to an Employee Assistance Program
Competitive salaries, including benefits and salary packaging options
Generous leave above standard entitlements
Discounts on school fees for staff with children enrolled at the College
Opportunities for career and leadership professional development
Applications must be submitted through the online portal by clicking "
APPLY
" below.
Applications close 9th November ****, unless filled prior.
Join our team and make a difference in the lives of our students at St Andrews Christian College.
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