Peace of mind provider or as we call it, Village Support Officer.
Do you get joy from being a valued support to people?
Do you want to work for an organisation that genuinely cares for both its employees and customers?
About Keyton
With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal:
WeLead with Heart
, and we are committed to creating caring and fun-filled retirement communities.
Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.
Training and working with a supportive and fun team
Thrive as part of a strong team in an exceptional work environment
Career development and growth opportunities
Employee referral program
Employee Deals
Health & Wellbeing and Reward Program
Excellent company benefits and discounts on offer
Discounted health insurance, annual vaccinations and skin checks
The opportunity to make a meaningful impact in the lives of our residents
The Role
Tucked away in a peaceful oasis in the Hills District, with its tranquil surroundings and landscaped gardens, Lutanda Manor offers a warm and friendly community, with quality amenities and a supportive environment.
We currently have a genuinely rewarding opportunity for a customer-focused and reliable Village Support Officer to join the team on a casual basis. The successful candidate will be providing customer service, comfort, and support to our residents when they need is most.
This is an excellent, flexible opportunity for someone seeking meaningful work that fits around university study commitments.




ReportingtotheVillageManager, your duties will include:
Building positive, respectful relationships with residents to enhance their quality of life and sense of belonging
Conducting welfare checks to ensure resident comfort and safety
Responding to resident enquiries and assisting with meal delivery where required
Responding to call outs and initiating emergency services where required
Undertaking first aid where required
Initiating emergency services where required
Performing basic administrative tasks
Assisting with our colourful village events
Providing assistance with miscellaneous tasks around the village, as directed by manager
About You
A qualified and positive approach is required at all times to ensure that all residents' needs are met, as well as having the following:
Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
Demonstrated customer service experience
Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members
A current First Aid & CPR Certificate (or be willing to obtain)
Have strong organisational skills, with the ability to manage and prioritise multiple tasks effectively
The ability to remain calm and respond appropriately in emergency situations
Be highly motivated and able to take initiative
Have basic computer skills
Ready to Join the Fun?
If you're calm under pressure, love a varied customer service role and are committed to creating a secure and caring environment, we'd love to hear from you. Join us in supporting a vibrant community of independent seniors—your work will truly make a difference every day.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November.
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📌 Village Support Officer (Sydney)
🏢 Keyton
📍 Sydney