5d ago , from Illawarra Mercury Job Board
Sydney CBD location, a short walk from Wynyard station and Barangarooprecinct
WFH hybrid opportunitiesfor work-life balanceconsidered in as early as 3 months (3 days office, 2 days WFH)
Training, career progression and monthly incentives by providing customer service!
Wallet Wizardis a Smart Loans financial service byCredit Corp Financial Services (CCFS).
We are an creative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia.
With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other and we're all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in!
What your new job involves
Handling a high volume of inbound customer call enquiries
Conducting customer and third party outbound calls
Document management/handling in getting customers applications complete and ready for assessment
Supporting the verification checks for the Loan Verification teams
Meeting and exceeding customer service expectations
Assisting with other customer experience initiatives
What we can offer you!
Earn bonuses and incentives by providing a strong customer service experience
Flexible hybrid work opportunities considered in as early as 3 months (3 days office, 2 days WFH)
Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
Perks and discounts through our employee benefits platform
Free membership and competitive rates with our Car Share partner and Novated Leasing options
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership,



health insurance and eye care plus breakfast and fresh fruit in the office
Purchase additional annual leaveRegular team engagement events
'Dress For Your Day' from smart casual to business attire
End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided
Who you are
If you pride yourself on being an excellent Customer Service professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you!
Experience in a call centre, hospitality, tourism, retail, sales or similar industries
Excellent verbal communication and phone manner
High level of positive energy and enthusiasm
A natural problem solver and solution provider with a customer central approach
Demonstrated high levels of integrity, honesty and an ethical approach
Proven ability to work collaboratively in a team environment
A desire to learn and take on feedback
Essential Criteria
To service our operational hours, the role has a fortnightly rotational roster as follows:
Week A:Monday - Friday 8am – 4:30pmWeek B:Monday - Friday9:30am – 6pm
One Saturday shift per month: 8am – 12pm (accrue RDO hours to utilise at your discretion)
Must be available to work permanent full-time
The diversity of our people drives our ability to innovate, grow and deliver great outcomes for our people, customers, shareholders and community.
At Credit Corp Financial Services, we value curiosity, respect for differences and a willingness to help others.
We are committed to building an inclusive workplace that reflects the community and actively encourage applications from all culturally diverse backgrounds.
We also support improving employment opportunities for Aboriginal and Torres Strait Islander peoples and encourage applications from those of Aboriginal and Torres Strait Islander descent.SYDNEY ****
#J-*****-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 Credit Corp Group
📍 New South Wales