Appentency Recruitment Services – Kingsgrove NSW
$75,000 - $85,000 a year
Full time, Permanent
1mo ago , from Appentency Recruitment Services
Professional ITSolutions is a trusted provider of Information Technology andTelecommunications services, deliveringmanaged IT support, cloud solutions, cybersecurity services, infrastructure management, andtechnical consulting to businesses across Australia. We are committed to helping our clientsachieve reliable, secure, and effective technology environments through exceptional customerservice and technical expertise.
Position Overview
We are seeking anexperienced and customer-focused ICT Customer Support Officer (ANZSCO ******) to join ourgrowing team. This role is responsible for providing first and second-level technical support toclients, troubleshooting ICT issues, assisting with network and cloud service implementations, andensuring the efficient operation of client technology environments.
The successfulcandidate will work closely with clients and internal technical teams todeliver timely support and maintainhigh levels of customer satisfaction.
Key Responsibilities
Respondto client enquiries regarding hardware, software, network, cloud, and telecommunicationsissues.
Diagnose,troubleshoot, and resolve technical problems affecting computer systems, applications,networks, and peripheral devices.
Determinesoftware and hardware requirements and recommend appropriate solutions to meetclient needs.
Install,configure, maintain, and upgrade operating systems, software applications, andICT equipment.
Provideusers with technical support, training, guidance, and advice on ICT systems andapplications.
Assistwith the deployment, maintenance, and monitoring of computer infrastructure andcloud-based services.




Implementand support computer networks, including wired, wireless, and remote access environments.
Maintainaccurate records of support requests, troubleshooting activities, resolutions,and system changes.
Provideboth remote and onsite technical support to clients as required.
Contributeto continuous improvement initiatives and support the delivery of managed ITservices.
Skills and Experience Required
AQFDiploma, Advanced Diploma, Associate Degree, or higher qualification inInformation Technology or a related field.
Alternatively,a minimum of three years of relevant industry experience may substitute forformal qualifications.
Demonstratedexperience in an ICT support, help desk, service desk, or customer supportrole.
Experiencesupporting Microsoft Windows operating systems and Microsoft 365 environments.
Soundknowledge of networking technologies, including TCP/IP, DNS, DHCP, VPNs,switches, routers, and wireless networking.
Experiencesupporting cloud platforms and modern business ICT environments is highlyregarded.
Strongtroubleshooting, analytical, and problem-solving skills.
Excellentwritten and verbal communication skills.
Strongcustomer service focus with the ability to build positive client relationships.
Abilityto work independently, manage priorities effectively, and collaborate within ateam environment.
What We Offer
Competitivesalary package of $75,000 – $85,000 per annum plus superannuation.
Opportunityto work with a diverse range of technologies and clients.
Professionaldevelopment and career growth opportunities.
Supportiveand collaborative team environment.
Exposureto cloud, cybersecurity, networking, and managed IT services projects.
Professional ITSolutions is an equal opportunity employer and welcomes applications from
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📌 Ict Customer Support Officer (Sydney)
🏢 Appentency Recruitment Services
📍 Sydney