Administration and Customer Service Coordinator
Full-Time | Currajong, Townsville | Immediate Start Available
Steamatic North Queensland is seeking an organised and enthusiastic Administration and Customer Service Coordinator to join our friendly team in Currajong.
We welcome applications from both experienced administrators and entry-level candidates who have basic administrative skills, a positive attitude and a genuine willingness to learn.
Steamatic North Queensland operates within the restoration and specialty cleaning industries, with branches in Townsville, Cairns and Mackay.
Much of our work involves responding to insured property damage on behalf of major Australian insurers and their building partners.
Due to an increased workload, we are looking for another team member to support our regional head office in Townsville.
About the Role
This is a varied, fast-paced position involving administration, customer service, job coordination and general operational support.
Your responsibilities will include:
Answering incoming phone calls
Entering and allocating new jobs
Receiving and directing emails and mail
Contacting customers to obtain initial job information
Assisting customers with general enquiries
Scheduling technicians and coordinating daily workloads
Liaising with technicians, branch managers, insurers, builders and other stakeholders
Lodging reports and documentation through customer and insurer portals
Monitoring job requirements and assisting the team to meet key performance indicators
Receiving supplies and deliveries at our Currajong premises
Completing supply stocktakes




Filing and bookkeeping data entry
Assisting with basic operational systems and administrative processes
Providing general support to the Townsville, Cairns and Mackay branches
The role will continue to develop over time, providing opportunities to learn new skills and take on additional responsibilities.
About You
We are looking for someone who has:
Solid attention to detail and accuracy
Excellent communication and customer service skills
A friendly, professional and empathetic manner
The ability to manage multiple priorities in a fast-paced environment
Strong organisational and time-management skills
A reliable and self-motivated approach
The ability to work independently and as part of a team
A positive attitude and willingness to learn
Previous administration experience is preferred but not essential for an applicant who demonstrates the right attitude and aptitude.
Experience using Microsoft Excel, Outlook and Word is essential.
MYOB experience is preferred but not essential.
The Offer
Full-time position — 38 hours per week
Hours rostered between 8:00 am and 6:00 pm, Monday to Friday
Occasional overtime may be required
$28 to $35 per hour, depending on experience and skills
Four weeks of annual leave
17.5% annual leave loading
Supportive and fun small-team environment
Varied and interesting day-to-day work
Opportunities for learning and development
Immediate start available
Please submit your resume together with a cover letter outlining your relevant experience and why you would be a good fit for the role.

📌 Office Administration (Townsville)
🏢 Steamatic
📍 Townsville