Week 1: Fri - **** to ****, Sat - **** to ****, Sun - **** to ****
Week 2: Wed - **** to ****, Thu - **** to ****, Mon - **** to ****, Tue - **** to ****
At Assetlink, we develop security professionals, critical thinkers, and future leaders!
Our Control Room Operators are at the heart of our operations, using advanced technology, sound judgement, and robust communication skills to keep people, property, and operations safe.
Through industry-leading training, ongoing development, and clear career pathways, we equip our people with the skills and confidence to excel.
We're redefining what Australia expects from the security industry through innovation, modern technology, operational excellence, and a culture built on respect, diversity, and genuine human connection.
We call this The Assetlink Way, and it's why we're recognised as a Top Employer.
If you're looking for more than just a job behind a screen,if you want a role with purpose, responsibility, stability, and opportunities for growth, your journey begins with us.
Why Work With Assetlink?
Because here, you matter.
As an Assetlink Team Member, you are a frontline ambassador and a trusted presence, not just a number on a roster.
What We Offer You
Industry-leading onboarding and refresher training
Ongoing upskilling and professional development
Clear pathways into senior, specialist, and leadership roles
Opportunities across multiple sites and states
One of Australia's most diverse and inclusive workplaces
Supportive leadership and strong on-site teams
A company that looks after you on shift and off shift
Modern incident reporting and digital platforms
Smarter communication tools and systems
Reward and recognition programs
Family-oriented and wellbeing support
Free uniforms
A safe, respectful, and professional working environment
We're a company with a vision to change lives, including yours.
Become the face of safety.
You'll play a key role in ensuring every person who enters the centre feels safe, welcome, and supported.




What You'll Do
This is more than a security role, it's a position of responsibility, coordination, and impact.
As a Control Room Officer, you will be the central point of contact for security operations, using technology, communication, and critical thinking to support the safety and security of people, property, and assets.
Your day-to-day responsibilities will include:
Monitoring CCTV, alarm systems, and other security technologies to identify and respond to incidents in real time
Coordinating and communicating with on-site security personnel, emergency services, clients, and stakeholders
Managing access control systems and monitoring site activity across multiple locations
Responding promptly and effectively to alarms, incidents, emergencies, and client requests
Maintaining accurate incident reports, operational logs, and records using digital reporting systems
Providing professional customer service and support to clients, tenants, visitors, and contractors
Escalating security, safety, and operational issues in accordance with established procedures
Supporting emergency response activities and business continuity operations
Maintaining a high standard of professionalism, communication, and attention to detail in a fast-paced environment
Control Room experience is essential and preferably in a retail environment.
This role requires sound judgement, strong situational awareness, and the ability to remain calm under pressure while making decisions that contribute to the safety and security of our clients and communities.
What You'll Bring
To succeed with Assetlink, you'll need:
A valid NSW Full Security Licence
Current First Aid & CPR certification
Strong communication and customer service skills
Sound judgement and problem-solving skills
Flexibility to work across a rotating 7-day roster
Full working rights in Australia
NSW M/L: *********
QLD M/L: ******* & *******
SA ISL: ******
VIC M/L: **********S
WA M/L: *****
ACT M/L: ******** & ********
NZ M/L: PSPLA ***********
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📌 Control Room Operator (New South Wales)
🏢 Assetlink
📍 New South Wales