Rostering Coordinator (NDIS) - Full Time | Hybrid
Rostering & HR Coordinator (NDIS) – Full Time
Location: Port Macquarie, NSW (Hybrid - minimum 2 days per week in office)
Position: Full Time - 5 days per week
About Kevria
At Kevria, we support people to live meaningful and independent lives.
Everything we do is grounded in empathy, communication and integrity.
Our teams work closely with participants and each other to deliver support that is consistent, thoughtful and protected.
Behind every strong support team is a well-built roster and the right people in it.
That is where you come in.
About the Role
We are looking for a Rostering & HR Coordinator who understands that great support starts before a shift is ever filled — it starts with bringing on the right people and then matching them to the right participants at the right time.
You will manage rosters across SIL, respite and community supports, ensuring stability, consistency and responsiveness across services.
Alongside this, you will play a key role in our HR processes — reviewing candidates and assessing their suitability for specific clients and support environments.
This is a quick-moving role where priorities can shift quickly, so you will need to stay organised, think ahead and communicate clearly.
This is a hybrid position based in Port Macquarie, with a minimum of 2 days per week in the office and the remainder worked from home.
You will need to be highly responsive throughout the day, whether in the office or remote.
What You Will Be Doing
Rostering
Build and maintain rosters across SIL, respite and community supports, including 24/7 house based rostering and shared support ratios (1:1, 2:1 and above)
Fill shifts proactively, including short notice and urgent gaps
Manage short notice cancellations in line with NDIS Pricing Arrangements and Price Limits
Match staff to participants based on skills, preferences, compatibility and continuity of support, particularly for participants with complex needs
Ensure rosters reflect approved service agreement hours, ratios and support types




Account for sleepover shift requirements when rostering SIL supports
Monitor staff availability and ensure rosters remain compliant
Identify risks, gaps and patterns in rostering and take action early
Maintain accurate records and ensure alignment with SCHADS Award and NDIS expectations
HR & Candidate Review
Review candidate applications and profiles to assess suitability for support roles
Determine whether candidates are a good fit for particular clients, considering skills, experience, personality and participant needs
Support onboarding and compliance checks in line with NDIS and workforce requirements
Work closely with HR and Operations on workforce planning, ensuring the right talent pipeline is in place to meet rostering needs
Maintain accurate candidate and staff records in Employment Hero/Oppoyo
Communication
Communicate daily with support staff (Behaviour Therapy Assistants), Team Captains and leadership
Provide clear feedback and updates on candidate suitability and rostering status
Systems You Will Use
ShiftCare/Oppoyo for rostering coordination and daily operations
Employment Hero/Oppoyo for candidate review, workforce information, compliance and availability
What we are looking for
SCHADS Award Knowledge
Understanding of shift-based pay rates, including overtime, broken shifts and penalty rates for evenings, weekends and public holidays
Awareness of minimum engagement periods and rest break requirements between shifts
Knowledge of casual, part time and full-time entitlements and how they affect rostering flexibility
Ability to identify and avoid compliance risks such as excessive hours or incorrect classifications
NDIS Service Knowledge
Understanding of different support types (SIL, respite, community access,



in-home support) and how staffing needs differ across each
Awareness of support ratios (1:1, 2:1, shared supports) and how this affects staff allocation
Understanding of NDIS Pricing Arrangements and Price Limits, particularly as they relate to short notice cancellations
Understanding of participant-worker matching, including skills, experience, continuity of support and behavioural compatibility
Familiarity with NDIS Worker Screening requirements and Code of Conduct obligations
General Skills
Experience in rostering within NDIS or community services
Experience reviewing candidates or assessing staff-client fit, ideally within disability, community services or a similar people-focused sector
Solid working knowledge of ShiftCare/Oppoyo
Experience with Employment Hero/Oppoyo or a similar system
Ability to manage competing priorities without losing detail
Clear and confident communication style
Strong problem solving skills and ability to think ahead
Sound judgement when assessing people and matching them to roles or clients
Comfortable working independently and collaboratively in a hybrid setting
Based in or able to commute to Port Macquarie at least 2 days per week
What Success Looks Like
Rosters are filled, reliable and proactive
Candidates are thoughtfully assessed and well matched to clients
Staff are well matched to participants
Minimal last minute gaps or escalations
Communication is clear, consistent and timely
You are working ahead, not reacting behind
Why Join Kevria
Hybrid role with flexibility, based in Port Macquarie
Be part of a team that values doing things properly
Contribute to meaningful outcomes for participants and staff
Work within a culture built on empathy, communication and integrity
Before You Apply
This role suits someone who can stay calm under pressure, make sound judgement calls about people, and take ownership of outcomes.
If you are reliable, proactive and take pride in getting things right, we would like to hear from you.
#J-*****-Ljbffr

📌 Ndis Rostering Coordinator - Hybrid - Remote (Port Macquarie)
🏢 Kevria
📍 Port Macquarie