Have you ever thought, "I want the work I do to be meaningful"?
At atWork Australia, that's exactly what you'll find because we believe work's for everyone.
We connect people and business so both can thrive.
Since ****, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.
We believe work has the power to transform lives and we're passionate about helping people realise their potential.
Job Description
We're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches based at sites in Moora and Merredin, WA.
If you're a people‐leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.
Responsibilities
Lead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomes
Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
Oversee service delivery, workflow and client experience across multiple locations
Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
Build strong relationships with Services Australia, local employers and community partners
Identify operational risks,



compliance issues and opportunities for continuous improvement
Promote a values‐driven culture grounded in Integrity, Compassion, Determination and Thriving Together
Qualifications
Strong leadership capability with experience in coaching, performance management and operational delivery
Commercial acumen and confidence managing budgets, forecasts and financial KPIs
Strong stakeholder engagement skills, including working with Services Australia and community organisations
Ability to work to KPIs and lead others to deliver high‐quality outcomes
A genuine belief in our purpose: connecting people and business so both can thrive
A current driver's licence and reliable vehicle, this role will require travel between sites.
Benefits
12 weeks Paid Parental Leave
Leadership development & national career pathways across MedHealth
Quarterly recognition programs & social events
Employee Assistance Program (EAP) & wellbeing initiatives
Fitness Passport
Salary packaging & ability to purchase additional leave
All the tools and tech you need to thrive
Quarterly performance incentives
No Weekends or Nights
You are welcome here.
Our rapid-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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📌 Service Manager (Merredin)
🏢 Atwork Australia
📍 Merredin