Lead the team behind Australia's most advanced waste and recycling equipment.
TANA Australia is the exclusive distributor of TANA equipment throughout Australia, New Zealand and the Pacific Islands.
Backed by over 50 years of global innovation and more than 25 years of local expertise, we help customers maximise productivity and turn waste into value through industry‐leading equipment, exceptional product support and long‐term customer partnerships.
We're looking for an experiencedProduct Support Managerto lead our service, parts and technical support operations.
This is a key leadership role responsible for our workshop, spare parts department, field service operations and overall product support performance.
You'll play a critical role in ensuring our customers receive outstanding support while driving operational excellence and contributing to the continued growth of our business.
About the Role
Reporting to the Country Director, you'll lead the day‐to‐day operations of our product support business, ensuring our customers receive industry‐leading service while delivering strong operational outcomes.
You'll be responsible for leading our workshop, field service and spare parts teams, driving operational efficiency with a strong focus on workplace health and safety, while building customer relationships and ensuring the highest level of product support.
Key Responsibilities
Lead the Product Support Team
Lead the overall Product Support Department, including workshop, field service and spare parts operations.
Build a positive, high‐performing culture focused on teamwork, accountability, safety and customer service.
Manage workforce planning,



performance reviews, training and ongoing professional development.
Promote and maintain a strong safety‐first culture across all product support activities.
Drive Operational Excellence
Work closely with the Workshop Supervisor to manage workshop scheduling, warranty claims and rental fleet readiness.
Work with the Spare Parts team to ensure efficient purchasing, inventory management, supplier coordination and stock accuracy.
Monitor job costing, productivity, warranty administration and invoicing.
Ensure the workshop, yard and parts department are organised, compliant and maintained to a high standard at all times.
Manage departmental budgets, financial performance and key operational KPIs.
Customer Support
Build and maintain solid relationships with customers throughout Australia and New Zealand.
Provide technical and commercial support to customers where required.
Work closely with the sales team to maximise customer satisfaction throughout the equipment lifecycle.
Support the continued growth of TANA's product support business through exceptional customer service.
About You
You're an experienced leader who enjoys developing people, improving operational performance and delivering exceptional customer support.
You'll bring:




Proven leadership experience within a service, workshop or product support environment.
Experience in heavy equipment, construction, mining, waste, agriculture or a related industry.
Strong commercial and operational understanding.
Excellent communication and relationship‐building skills.
Mechanical aptitude and the ability to understand complex technical equipment.
Engineering or business qualifications (preferred but not essential).
A proactive, hands‐on leadership style.
A commitment to workplace health and safety.
Willingness to travel throughout Australia and New Zealand when required.
Why Join TANA Australia?
At TANA, we're passionate about helping customers turn waste into value through innovative technology and exceptional product support.
When you join TANA Australia, you'll enjoy:
Working for a respected global manufacturer with more than 50 years of innovation.
Joining a growing Australian business backed by international expertise.
Leading an experienced and supportive team.
Working with premium European equipment recognised throughout the waste and recycling industry.
A competitive salary package including a fully maintained company vehicle, phone and laptop.
Ongoing training and professional development.
Join a Business That's Growing
Every machine we support helps our customers operate more efficiently, reduce waste and create more sustainable outcomes.
If you're looking for a leadership role where you can make a genuine impact while working with a respected global OEM, we'd love to hear from you.
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📌 Product Support Manager (Sydney)
🏢 Tana Australia
📍 Sydney