Bathla is a leading organisation in the Administration & Office Support sector, committed to delivering exceptional service and maintaining the highest standards of operational excellence.
We pride ourselves on our professional team, innovative approach to business processes, and dedication to supporting our clients with reliable and efficient solutions.
Our company culture emphasises teamwork, integrity, and continuous improvement, making us an attractive employer for professionals seeking a stable and rewarding career.
About the role
We are seeking aRepair Co-ordinatorto join our team in Girraween NSW **** on a full-time basis.
This role is integral to our operations, ensuring that repair services are managed efficiently and effectively.
As Repair Co-ordinator, you will serve as a key liaison between clients, service technicians, and management, overseeing the coordination and scheduling of repair activities.
You will play a crucial role in maintaining service quality standards, managing timelines, and ensuring customer satisfaction throughout the repair process.
This position offers the opportunity to develop your organisational and administrative skills whilst contributing meaningfully to our business operations.
Key responsibilities
Scheduling and coordinating repair appointments to ensure optimal technician allocation and customer satisfaction
Maintaining comprehensive repair records and documentation, ensuring all information is accurate and up-to-date
Managing communication between clients, technicians, and management regarding repair status, timelines and any issues that arise
Processing repair requests and work orders, prioritising tasks based on urgency and resource availability
Tracking repair completion and ensuring quality standards are met across all service delivery
Providing administrative support to the repair team, including invoicing, billing inquiries, and client follow-up




Responding to customer inquiries and providing updates on repair progress in a professional and timely manner
Assisting with data entry, filing and general office management tasks as required
Identifying and escalating any issues or bottlenecks that may impact service delivery
What we're looking for
Proven experience in an administrative support, coordination or customer-facing role within a service-based industry
Strong organisational and time management skills with the ability to manage multiple tasks and priorities simultaneously
Excellent written and verbal communication skills with the ability to interact professionally with clients, staff and management
Proficiency in computer systems and office software, including scheduling and database management tools
Attention to detail and accuracy when managing records, documentation and correspondence
Problem-solving abilities and the capacity to think logically when addressing operational challenges
A proactive approach and willingness to support team members and contribute to a collaborative work environment
Reliability and commitment to maintaining high standards of service delivery
Ability to work independently and as part of a team in a fast-paced environment
Managed high volumes of phone calls and emails, providing qualified communication and exceptional customer service to clients.
What we offer
At Bathla, we recognise the value of our employees and are committed to providing a supportive work workplace.
We offer a competitive salary package commensurate with experience, along with professional development opportunities to enhance your skills and advance your career.
Our full-time position provides stability and the chance to grow within a energetic organisation.
We foster a collaborative team culture where your contributions are recognised and valued.
We also encourage open communication and are happy to discuss flexible working arrangements or any adjustments you may require to support your success in this role.
Your wellbeing is important to us, and we strive to maintain a positive and inclusive workplace for all staff members.
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📌 Repair Co-Ordinator (New South Wales)
🏢 Bathla
📍 New South Wales