AS is an international, non-asset-based supply chain services and solutions company.
Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
We strive to provide our clients with the highest quality service and products, and we believe that our employees are the key to achieving this goal.
We pride ourselves on our company culture, which values loyalty, commitment, collaboration, integrity and diversity.
We believe every employee brings a unique perspective and skillset and welcome our team members to share their ideas and work together to achieve our common goals and that is why at JAS we believePeople Make the Difference!
We are seeking an experienced and motivated Account Coordinator/Team Leader to join our 3PL Logistics operation.
This role is ideal for a customer-focused logistics professional who thrives in a rapid-paced environment and enjoys leading a high-performing team while ensuring exceptional service delivery to key customers.
As the Account Coordinator/Team Leader, you will act as the primary escalation point for customer issues, and work closely with warehouse, transport, inventory, and operations teams to ensure seamless execution of customer requirements.
Key Responsibilities
Lead, coach, mentor, and develop a team of Account Coordinators.
Manage workload allocation and ensure service standards are consistently achieved.
Conduct regular performance reviews, training, and development activities.
Foster a positive, collaborative, and customer-focused culture.
Customer Account Management
Serve as the key point of contact for major customer accounts.
Build strong relationships through proactive communication and service excellence.
Manage customer queries, escalations,



and service recovery activities.
Coordinate onboarding of new customers and implementation projects.
Operational Coordination
Liaise closely with warehouse and transport teams to ensure timely order fulfilment.
Monitor inbound and outbound activities, inventory movements, and customer KPIs.
Ensure customer requirements are accurately communicated and executed.
Identify and resolve operational issues before they impact service delivery.
Analyse customer trends, service performance, and operational data.
Identify opportunities to improve processes, efficiencies, and customer experience.
Participate in customer reviews and business improvement initiatives.
Support implementation of new systems, technologies, and operational enhancements.
About You
You are an experienced logistics professional who combines strong customer service skills with the ability to lead and inspire others.
3+ years' experience in a customer service, account coordination, or customer operations role within 3PL, warehousing, transport, or logistics.
Previous experience leading or mentoring a team.
Robust understanding of warehouse and supply chain operations.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making capabilities.
High attention to detail and commitment to service excellence.
Experience working with Warehouse Management Systems (WMS) and ERP platforms.
Exposure to inventory management and transport coordination.
Continuous improvement or Lean process improvement experience.
Relevant qualifications in Supply Chain, Logistics, Business, or related disciplines.
Why Join Us?
Be part of a growing and successful logistics business.
Lead an experienced and supportive team.
Opportunities for career progression and leadership development.
Collaborative and inclusive workplace culture.
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📌 Account Coordinator / Team Leader Contract Logistics 3Pl (New South Wales)
🏢 JAS Forwarding Worldwide
📍 New South Wales