About Us
Essential Coffee is one of Australia's leading coffee solution and roasting businesses, supplying and servicing commercial coffee and beverage equipment across Australia and New Zealand.
We provide coffee and beverage solutions to a wide range of industries including offices, service stations, hotels, hospitals, schools, aged care facilities, sporting clubs, cafés, and retail businesses.
Our focus is delivering exceptional customer experiences through reliable equipment, quality products, and industry-leading service support.
For more information, please visit: Essential Coffee
The Opportunity
We are seeking a motivated and hands-on Coffee Machine & Beverage Equipment Technician to join our head office team on the Gold Coast.
This is a dynamic hybrid role where your time will rotate between:
Workshop-based repairs and machine refurbishments
Onsite customer service and preventative maintenance
Installations and commissioning of equipment
Technical troubleshooting and phone support
Assisting the national service team during peak periods
You will become part of a highly skilled technical team supporting commercial coffee machines, grinders, slush machines, and beverage systems across Australia and New Zealand.
This role is ideal for someone who enjoys variety, problem-solving, customer interaction, and wants long-term career growth within a national business.
Key Responsibilities
Technical Service & Field Work
Install, commission, service, and repair commercial coffee and beverage equipment
Conduct preventative maintenance and fault diagnosis
Respond to technical service issues within agreed service levels
Provide professional onsite and phone-based technical support
Maintain strong customer relationships and communication throughout service jobs
Complete service reports, documentation, and repair records accurately




Workshop Responsibilities
Carry out workshop repairs and machine refurbishments
Diagnose and troubleshoot equipment faults
Assist with machine preparation and testing
Support spare parts and workshop stock management
Assist with incoming and outgoing workshop equipment
National Support
Provide support to regional technicians during peak periods
Travel interstate when required to assist with annual leave coverage or additional technician resources
Work closely with the national service coordination team
Requirements
Essential
Full working rights within Australia
Current Restricted or Unrestricted Electrical Licence
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and within a team environment
Positive attitude with willingness to learn and grow
Preferred but Not Essential
Experience working with commercial coffee machines or beverage equipment
Refrigeration, electronics, or electrical trade qualifications
Previous field service experience
Experience using service management systems or reporting software
Current manual driver's licence
Additional Requirements
National Police Check (or ability to obtain)
Blue Card (or ability to obtain if required)
Up-to-date vaccinations including annual flu vaccination, due to servicing healthcare and aged care facilities
What We Offer
Competitive salary package
Fully maintained company vehicle
Ongoing training and development
Opportunity for interstate travel and broader technical exposure
Supportive team setting
Long-term career progression opportunities within a growing national business
If you are passionate about technical work, enjoy customer interaction, and want to build a long-term career within the coffee and beverage industry, we would love to hear from you.
NO AGENCIES

📌 Coffee Machine & Beverage Equipment Technician (Gold Coast)
🏢 Essential Coffee
📍 Gold Coast