Join one of Australia's leading manufacturers and suppliers of quality steel building products.

Metroll is a trusted name in the Australian construction and manufacturing industry, supplying roofing, cladding, rainwater, structural and fencing products across the country. We are currently seeking a Customer Service Representative to join our team at Minto and play a key role in delivering exceptional service to our valued customers.

About the Role

As a Customer Service Representative, you will be the first point of contact for customers, providing qualified support and ensuring a positive customer experience from enquiry through to order fulfilment.

Working closely with the sales, production and operations teams, you will assist customers with product enquiries, quotations, order processing and delivery coordination.

Key Responsibilities
Respond to customer enquiries via phone, email and face to face interactions
Prepare quotations and process customer orders accurately and efficiently
Provide product information and support to customers, builders, contractors and trade partners
Coordinate with production and logistics teams to ensure timely delivery of orders
Manage customer records and maintain accurate data within company systems




Resolve customer issues and enquiries in a professional and timely manner
Build and maintain strong relationships with new and existing customers
Assist the sales team with administrative and customer support activities

About You
Previous experience in customer service, internal sales, administration or a similar role
Strong communication and relationship-building skills
Excellent attention to detail and organisational skills
Ability to manage multiple priorities in a fast-paced workplace
Confident using Microsoft Office and computer-based systems
Positive attitude with a strong commitment to customer satisfaction
Experience within manufacturing, construction, building products or industrial industries will be highly regarded

Why Join Metroll?
Join a well-established Australian manufacturing business with a strong reputation
Stable, full-time opportunity based in Minto
Supportive team culture and cooperative work workplace
Ongoing training and development opportunities
Opportunity to build a long-term career within a growing national organisation

If you are passionate about delivering exceptional customer service and enjoy working in a quick-paced environment, we would love to hear from you.
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