Customer CARe Advisor (12-month Fixed-Term Contract)
CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers.
In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the horizon.
CARe is focused on developing new technologies that will change and enhance the customer offering and delivering a new and cutting-edge way to manage the End to End Claims and Repair Experience.
We are currently seeking afull-time Customer CARe Advisorto join our Loganholme team on a12-month fixed-term parental leave contract.
As the key point of contact for our customers, you'll help guide them through the end-to-end repair journey while delivering exceptional service and support every step of the way.
Working Monday to Friday, 8:30am to 5:00pm, this is an excellent opportunity to join a growing business that is transforming the automotive repair industry through innovation and technology.
What we offer:
A modern office space designed for innovation and collaboration
Market competitive rates of pay
Ongoing training and career development opportunities in a rapidly growing business
Exposure to industry-leading technology and innovative customer solutions
Free Monday lunches & branded uniforms
Supportive culture, regular team events and recognition programs - we genuinely CARe about you!
The opportunity to be part of a growing business that's transforming the automotive repair industry
About the role:




As the key point of contact for our customers, you'll help guide them through the repair process while ensuring they feel informed, supported and valued every step of the way.
Responsibilities will include:
Providing friendly, professional and efficient customer service throughout the repair journey
Managing customer enquiries both in person and over the phone
Keeping customers updated on the progress of their repairs
Collaborating with internal teams to ensure a smooth and positive customer experience
Liaising with insurance companies as required
Monitoring bookings and customer schedules to meet business needs
Maintaining accurate customer records and documentation
Contributing to a positive and supportive team environment
About You:
We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer experiences.
You'll bring:
Previous experience in customer service, administration, reception or a customer-facing role
Strong communication skills and a customer-first attitude
Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively
IT literacy and competency, with the ability to quickly learn and navigate different software systems
A positive, proactive and professional approach
The ability to work independently and as part of a team
Automotive or insurance industry experience will be highly regarded but is not essential
Must be a Permanent Resident or hold appropriate Australian working rights
Check out our social media pages for further information
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📌 Customer Care Advisor (12-Month Fixed-Term Contract) (Queensland)
🏢 CARe Automotive Group
📍 Queensland