Concentis are partnering with a leading infrastructure organisation to source an experienced
Application Services Lead
to take ownership of critical business applications, databases, reporting platforms and Microsoft 365 services.
Reporting to the Information Systems leadership team, you'll lead a team responsible for delivering reliable, secure and customer-focused technology services while remaining hands-on in troubleshooting, platform improvements and operational support. This role will play a key part in improving service maturity, reducing operational risk and ensuring technology solutions continue to support business priorities.
Key Responsibilities
Lead, mentor and develop the Application Services team, supporting capability growth, cross-skilling and a strong service-focused culture
Own the end-to-end delivery and operational support of business applications, databases, reporting services and Microsoft 365 platforms
Act as a technical escalation point for complex incidents, coordinating troubleshooting and service restoration activities
Manage and optimise Microsoft 365 services, including governance, administration, lifecycle management and user adoption
Oversee application portfolio management, identifying opportunities to simplify, standardise and improve technology solutions
Drive continuous improvement initiatives through ITIL-aligned service management practices including incident, problem, change and knowledge management
Partner with business stakeholders to prioritise technology improvements,



manage demand and maintain service roadmaps
Improve system resilience through effective documentation, monitoring, support processes, vendor management and risk reduction initiatives
About You
Proven experience leading application services, enterprise systems or technology operations
Strong technical knowledge across business applications, databases, integrations and Microsoft 365
Demonstrated leadership experience with the ability to coach and develop technical teams
Experience driving service improvements, optimisation initiatives and operational efficiencies
Strong stakeholder engagement skills with a cooperative approach
ITIL, service management or Microsoft certifications highly regarded
Benefits
18-month contract chance in Gladstone
Work in a hands-on role where you can influence technology improvements and service outcomes
Join a collaborative team focused on innovation, reliability and operational excellence
Supporting a Diverse Workforce
We welcome and support all applicants, from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and impairments, and people from different cultural and religious backgrounds. Concentis and the partners we work with, are Equal Opportunity Employers committed to ensuring a working environment where everyone feels included and is treated fairly with respect and equal consideration.
If this sounds like you, please apply with your CV today.

📌 Application Services Lead (Gladstone Central)
🏢 Concentis
📍 Gladstone Central