Overview
: Provide project development and support to core business support systems to ensure the successful delivery of projects. Analyse, investigate, build and test to resolve business requirements and processes.
Responsibilities:
Manage and resolve tasks submitted through the business support ticketing system
Undertake root cause analysis of issues and either manage the fix or the escalation
Work as part of the development operations team, sharing knowledge and skills with colleagues
Effective communication to the rest of the team
Perform daily, weekly and monthly checks to ensure systems and processes are running as expected
Key aspects of the role
Code and develop CRM/Billing applications. Ensure that these applications continue to provide the company's business critical processes in line with the business requirements.
Resolve complex application queries and problems,



demonstrating high standards of service and application specific knowledge to meet business needs to agreed performance levels.
Analyse business requirements, application functionality and processes. Consult with subject matter experts in the provision of solutions in line with business requirements and agreed targets.
Knowledge & Experience Required
Minimum 1 year's commercial experience within IT ideally in
a Telco workplace
with an understanding of CRM/Billing systems
Good analytical and problem-solving skills are essential
Must possess a good understanding of
Oracle, TFS, JIRA, Unit Testing, NET, C# and VB
with the ability to read and understand complex code
Professional Skills
Preferably tertiary qualification in a related discipline.
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📌 .Net Developers (New South Wales)
🏢 eTeam
📍 New South Wales