Job Description
Sofitel Brisbane Central is seeking a detail-oriented professional to support the administrative and technical operations of our world-class Conferences, Meetings and Events department.
This role plays a key part in delivering seamless and memorable event experiences within a 5-star luxury environment. Working closely with the Conference and Events Operations team, you will provide hands‐on administrative and operational support to ensure the flawless execution of conferences, meetings and bespoke events.
You will assist in coordinating event-related administration while delivering exceptional, personalised service to our clients and guests. With a robust focus on elegance, precision and attentiveness, you will anticipate guest needs and consistently exceed expectations in line with Sofitel's luxury service standards.
This position is ideal for a hospitality professional who takes pride in presentation, thrives in a fast-paced luxury setting, and is passionate about creating unforgettable experiences. There is potential for a part‐time position, with full availability across the week.
Greet and assist conference attendees, providing information and guidance throughout the event
Manage registration processes, including check‐in, badge distribution, and information packet handouts
Coordinate with venue ambassadors to ensure proper room setups, audiovisual equipment, and catering services
Assist speakers and presenters with their needs, including schedule management and equipment setup
Handle inquiries and resolve issues promptly and professionally
Maintain up-to-date knowledge of conference schedules, local attractions, and services in Brisbane City




Collaborate with the event planning team to ensure smooth execution of all conference activities
Monitor and replenish conference materials and supplies as needed
Provide post‐event feedback and suggestions for improvement.
Qualifications
Excellent verbal and written communication skills
Strong organisational and multitasking abilities
Proficiency in event management software and Microsoft office suite
Demonstrated problem‐solving skills and attention to detail
Customer service orientation with a friendly and empathetic demeanor
Basic technical knowledge for audiovisual equipment
Previous experience in hospitality, event planning, or customer service
Experience working in a fast-paced environment
High school diploma or equivalent (required)
Bachelor's degree in Hospitality, Event Management, or related field (preferred)
Knowledge of conference and event industry trends
Ability to stand for extended periods and safely lift moderate weights in line with operational requirements.
Additional Information
Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
Discounts for ambassadors, families and friends at Accor Hotels worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.
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📌 Conference And Events Operations Admin (Brisbane)
🏢 Sofitel
📍 Brisbane