Administrative Assistant/Receptionist – Avanti Mackay
Avanti Mackay is a state-of-the-art, custom designed health centre promoting healthy ageing, fitness and wellbeing in older adults and is driven by the power of exercise as medicine. Our goal is to create a happy, healthy and active over 50s community. Avanti is a registered aged care and NDIS provider.
We are seeking an experienced Administrative Assistant/Receptionist with a background in allied health administration. The ideal candidate will be an enthusiastic, customer-focused professional who thrives in a fast-paced setting. As the first point of contact for clients, referrers and other stakeholders, you play a vital role in positively shaping the interaction that clients have with Avanti, ensuring that you provide excellent customer service through friendly and professional communication.
Primary Purpose of the Position
You are responsible for delivering professional front desk administration services to current and future Avanti clients while also providing administrative and process support to the allied health team. You will also assist the team to identify and nurture business development opportunities for Avanti Mackay and the development of new client engagement strategies.
Duties and Accountabilities
Provide exceptional service to members and clients, ensuring their needs are met and exceeded
Support the team by ensuring workflow and operational efficiency/excellence




Member and Client Liaison – greeting members, answering phone calls and verbal/email communication with clients, referrers and other stakeholders
Allied Health administration assistance, including appointment schedules, processing consultation fees and accounts management.
Database management including Nookal and Hapana.
Assist with managing client billing through Tyro, HICAPS, Medicare, DVA, Workcover, HCP, CHSP and private invoicing
Assisting allied health team with case management and ad hoc administration.
Assisting Sales and Marketing Team with lead management, facility tours and membership onboarding
Manage the cleaning and ordering/stocking of rooms/stationary/equipment
Requirements for the role
Experience in an allied health administration role is essential
Experience with practice management software (Nookal in particular is advantageous)
Friendly personality with strong people skills
Medicare / DVA / NDIS / Aged Care / WORKCOVER knowledge and understanding
Exceptional time management and organisational skills
Excellent interpersonal, communication and documentation skills
The ability to build client and stakeholder relationships
Proficient computer skills in Microsoft Office
Ability to prioritise own workload, work independently and meet deadlines
NDIS Worker Clearance and Police Check required

📌 Administration Assistant/Receptionist (Queensland)
🏢 Avanti Health Centres
📍 Queensland