Livella is a growing underfloor heating brand, and we're looking for a Sales & Account Manager to own our customer relationships and grow our trade accounts.
Location:
Onsite at Our Cromer Office
We make quality underfloor heating that Aussies love living with. We sell directly to homeowners doing renovations and new builds, and we supply directly to trade - electricians, builders, tile shops and wholesalers. We're a small, hands-on business that cares about getting the details right, from our customer service to the product delivery.
About the role
You'll own our customer relationships, looking after the homeowners who come to us, growing the trade accounts that keep coming back, and opening doors to new ones.
Most of your week is phone and office-based: being brilliant with people who contact us, calling accounts we haven't heard from in a while, following up quotes that have gone quiet, and finding the next order in customers we already have.
The rest is getting out from behind the desk, visiting tile shops, showrooms and trade suppliers to introduce Livella and build referral relationships, and reaching out to potential new accounts. It's practical, face-to-face relationship building rather than a cold-call quota, but you do need to be comfortable making the first approach.
What you'll do
Account management
Own a portfolio of trade accounts - electricians, builders, tile shops.
Build genuine relationships so we're the first call when a job comes up
Proactively contact accounts that have gone quiet
Spot growth opportunities within existing customers
New business
Visit tile shops, showrooms and trade suppliers to introduce Livella and build referral relationships




Reach out to prospective trade customers and onboard them as accounts
Represent Livella at trade events and expos as required - around 3-5 Saturdays a year, of which 2-3 are interstate with an overnight stay.
Prepare, issue and follow up quotes through to won or lost
Guide homeowners and trade customers to the right product for their job
Identify upsell and cross-sell opportunities across the range
Work toward agreed sales targets
Systems
Keep HubSpot accurate and current - deals, contacts, pipeline stages
Report on pipeline and account performance
What you'll bring
Experience in internal/inside sales, account management or a comparable role
Confidence picking up the phone and following up
Clear, professional written and verbal communication
Strong organisation and follow-through
Able to work with limited day-to-day supervision
Current driver's licence and comfortable travelling locally for customer visits
Experience with HubSpot or a comparable CRM
Background in building, trade, renovation, homewares or e-commerce
Track record of growing existing accounts
Why you'll like working here
Join our close-knit, family-run team where your work-life balance genuinely matters. We offer a laid-back, supportive environment featuring part time hours with set days, giving you consistent schedule security you can easily plan your life around. In this role, you will take real ownership of your own accounts and enjoy great variety - splitting your time between phone work, desk tasks, and getting out to meet people. Because we are a growing business, there is plenty of room to expand your role and advance within the team as Livella succeeds.
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📌 Internal Sales & Account Manager (New South Wales)
🏢 Livella Australia
📍 New South Wales