We are seeking an organised, detail-oriented, and customer-focused
Customer Service & Office Assistant
to join our Sydney Head Office team on a part-time basis on Monday's, Wednesday's and Friday's.
This varied role supports both our Wholesale Department and Customer Pointe Shoe Department, ensuring orders are processed accurately, customers receive exceptional service, and internal operations run smoothly. The successful candidate will work closely with wholesale customers, professional dance partners, the warehouse team, and the National Pointe Shoe Coordinator to help deliver a high standard of service and product quality.
About the Role
We are seeking an organised, detail-oriented, and customer-focused
Customer Service & Office Assistant
to join our Sydney Head Office team on a part-time basis on Monday's, Wednesday's and Friday's.
This varied role supports both our Wholesale Department and Customer Pointe Shoe Department, ensuring orders are processed accurately, customers receive exceptional service, and internal operations run smoothly. The successful candidate will work closely with wholesale customers, professional dance partners, the warehouse team, and the National Pointe Shoe Coordinator to help deliver a high standard of service and product quality.
Key Responsibilities
Wholesale Customer Service & Order Management
Review and process wholesale orders submitted by stockists and wholesale customers.
Verify order accuracy, stock availability, pricing, and product information prior to fulfilment.
Make order adjustments where required and communicate changes to customers.
Liaise with the warehouse team to ensure timely and accurate order fulfilment.
Respond to customer enquiries regarding orders, products, stock availability, and delivery timelines.
Maintain accurate customer and order records within company systems.
Customer Pointe Shoe Department Support
Provide administrative and customer service support to the Customer Pointe Shoe Department.




Work closely with the National Pointe Shoe Coordinator to manage communications with professional partnerships, schools, companies, and other industry partners.
Assist with order coordination, tracking, and follow‐up for professional accounts.
Support product quality control processes by checking products and identifying any issues prior to dispatch.
Assist with maintaining accurate records of fittings, orders, and professional partnership requirements.
Office Administration
Provide general administrative support to the Sydney Head Office team.
Assist with data entry, filing, reporting, and document management.
Support internal communication between departments to ensure efficient workflow.
Contribute to continuous improvement of customer service and operational processes.
Perform other administrative duties as required.
About You
The ideal candidate will have:
Previous experience in customer service, administration, order processing, or retail support.
Excellent attention to detail and strong organisational skills.
Strong written and verbal communication skills.
Ability to manage multiple tasks and priorities simultaneously.
A proactive and solution-focused approach to problem solving.
Confidence working with internal teams and external customers.
Proficiency in Microsoft Office Suite and customer/order management systems.
Having experience within the dance industry is highly preferred
.
Experience within the dance, apparel, footwear, or retail industry is advantageous
What We Offer
The opportunity to work within a respected and growing dance retail business.
A collaborative and supportive team environment.
Exposure to both wholesale operations and the specialised pointe shoe industry.
Generous Staff Discounts
Free in office parking
This role is ideal for someone who enjoys a combination of customer service, administration, order management, and relationship coordination, while working in a dynamic retail and dance-focused environment.
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📌 Customer Service And Office Assistant (New South Wales)
🏢 BLOCH
📍 New South Wales