Family Planning Australia
(FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.
Salary Packaging options to receive $15,900 of your salary tax-free
Up to $**** meal and entertainment allowance
Access to paid leave entitlements including rostered days off,annual leave, personal/careers leave, parental leave, study leave
Values
All staff must fully support the FPA values
FPA is a pro-choice organisation
Refer to the FPAwebsite for our Vision and Values
About you
You are a proactive individual who thrives on order and logic. You have an eye for detail and a tech savvy approach to systems. With a background in client facing environments, you know how to build an immediate rapport while maintaining qualified boundaries. You bring a high level of emotional intelligence to the role, allowing you to navigate complex, sensitive client needs with discretion and confidentiality. Your efficiency, adaptability and strong communication skills enable you to engage with people of all levels.
About the role
Fairfield location
The Client Services Officer plays an important role in supporting the operation of Family PlanningAustralia (FPA) clinics.



This is a multi-faceted role which is responsible for providing clerical,administrative and reception support to the clinics and in the clinic appointment call centre. Theposition is part of a multidisciplinary team.
FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.
Relevant certificate level qualifications in business administration or similar
Minimum 2 years previous experience in an administration, reception or call centre role
High level computer skills including word processing, spreadsheets and data entry
High level interpersonal and communication skills
Proven ability to handle high volume of telephone calls
Demonstrated ability to work effectively as part of a multidisciplinary team
Ability to manage competing demands and prioritise appropriately
Must have Australian working rights
Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
Previous experience in basic financial systems
Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQIA+ people/or culturally and linguistically diverse people
Other requirements
A Criminal Record Check and Working with Children Check are required prior to commencement
We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.
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📌 Client Services Officer (Melbourne)
🏢 Family Planning NSW
📍 Melbourne