Darling Downs Heart is a dedicated healthcare provider committed to delivering exceptional cardiac care and medical services to the Toowoomba community and surrounding regions. We pride ourselves on combining clinical excellence with compassionate patient care, supported by a skilled and dedicated team. Our mission is to improve patient outcomes through quality healthcare services, innovation, and a patient-centred approach.
About the role
We are seeking a professional and organised
Medical Receptionist
to join our team at Darling Downs Heart in Toowoomba, Queensland. This is a
full-time or part-time position
based on-site at St Andrew's Toowoomba Hospital QLD **** location. As Medical Receptionist, you will be the first point of contact for patients and visitors, playing a crucial role in ensuring a welcoming and efficient experience. Your administrative expertise and interpersonal skills will directly contribute to the smooth operation of our healthcare facility and the quality of patient care we deliver.
What you'll be doing
Greeting patients and visitors in a professional and friendly manner upon arrival at the facility
Managing patient registration, check-in procedures and ensuring all necessary documentation is completed accurately
Scheduling and confirming patient appointments using practice management systems (Gentu)
Answering incoming telephone calls and directing enquiries
Processing patient payments and handling medical billing inquiries




Maintaining confidential patient records in accordance with privacy legislation and practice policies
Coordinating with medical staff to ensure patient flow and appointment schedules run efficiently
Processing referrals and correspondence between healthcare providers
What we're looking for
Proven experience as a Medical Receptionist or in a similar healthcare reception role an advantage
Previous experience with Gentu an advantage
Excellent communication and interpersonal skills with the ability to engage professionally with patients, visitors and staff
Demonstrated ability to manage multiple tasks simultaneously and prioritise workload effectively
Meticulous attention to detail and commitment to maintaining accurate records
Knowledge of medical terminology, healthcare processes and patient confidentiality requirements
A professional demeanour and friendly disposition that reflects our patient-centred values
Ability to work independently and as part of a collaborative team
Current knowledge of relevant privacy and health legislation, including understanding of patient privacy obligations
Desirable: Experience in a cardiac or specialist medical practice environment
What we offer
You will benefit from a collaborative and supportive team environment where your contributions are valued. Our workplace promotes a positive culture focused on work-life balance and employee satisfaction. We also offer staff a respectful workplace workplace dedicated to patient care excellence.
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📌 Medical Receptionist (Toowoomba)
🏢 Darling Downs Heart
📍 Toowoomba