Posted: 31/07/2026
Closing Date: 14/08/2026
Job Type: Permanent - Full Time
Location: Sydney
Job Category: Banking and Financial Services
Job title:
Salesforce Support Analyst
Position Type:
Full Time, Permanent
Location:
Canberra preferred/All Australia
About the role
As the
Support Analyst
you will be an integral member of the Customer Engagement Platforms team, supporting our internal colleagues and external members.
Acting as the first point of contact for the CEP team, you will receive, triage, investigate, and where possible resolve incidents, service requests, and operational issues across CSC's Customer Engagement Platforms.
Your primary focus will be to support
Salesforce CRM, Okta and Web Self-Service
platforms that enable CSC's customer service and engagement capabilities.
As CSC continues to expand its ecosystem, you will also contribute to the support and enhancement of platforms including Salesforce Marketing Cloud, Mobile Publisher and SmartComm, working closely with business stakeholders, vendors, developers, architects, and teams.
You will also get to perform limited system administration and regular maintenance to "fix on first contact".
Key responsibilities
Key responsibilities may include, but are not limited to, the following:
Respond to service tickets raised by staff promptly, helpfully and with excellent customer service
Present a professional appearance and attitude whilst providing outstanding customer service
Triage and categorise tickets in a timely manner according to SLAs
Provide routine "fix on first contact" support, using your Salesforce Admin access,



to update minor settings and configuration.
Conduct initial investigation and gather supporting details/evidence.
Where necessary, engage with Business Analysts, developers or other staff to support the triage or troubleshooting.
Where tickets require further development support, create a corresponding Jira ticket and brief the delivery team.
Provide weekly summaries of key issues raised
Occasional support of high-severity incidents outside of business hours on an on-call basis
Ensure Engagement Team compliance with CSC policy, procedures, standards and best practices
May require occasional after-hours support on high priority incidents on an on-call basis.
Specific duties, deliverables and reporting lines may vary from time-to-time dependant on business needs and priorities.
Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually, and adapted as needed.
.
What we're looking for
Tertiary qualifications in Computer Science or a related discipline
ICT industry certification, e.g. Microsoft / Citrix
1-2 years of experience in a Service Desk support role
Superannuation or financial services knowledge




Must have ability to independently manage Level 1 support tickets and assist/support level 1.5 tickets with limited supervision
Excellent customer service skills and attention to detail
Strong written and verbal communication skills
Ability to work and actively participate in a team environment to ensure that team objectives are met
Ability to provide occasional after-hours support on high-severity incidents on an on-call basis
Permanent role with flexible and hybrid work options.
Join our newly built in house Salesforce team and build and design our future
Competitive benefits, including enhanced parental leave and a solid focus on wellbeing and inclusion.
What you'll get in return
A career where you belong
At CSC, we're committed to more than super — we're committed to people.
That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.
Our gender equality strategy is more than a promise — it's a plan.
We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.
We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.
We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.
We're proud to be an equal opportunity employer — and proud of the progress we're making.
Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits on our career site Careers
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📌 Support Analyst - Salesforce (Hybrid/Remote/Permanent) (Canberra)
🏢 Commonwealth Superannuation
📍 Canberra