Medical Receptionist / Administration Officer
Medical Receptionist / Administration Officer – Private Specialist Suites (Mental Health)
Make a meaningful difference every day.
Are you an experienced Medical Receptionist / Administrator who takes pride in delivering exceptional service and enjoys making a genuine difference in people's lives?
We're looking for a passionate and proactiveMedical Receptionist / Administration Officerto join our Private Specialist Suites at Avive Clinic Brisbane. This is more than an Administration role—it's an opportunity to become part of a team that is committed to improving the wellbeing of our patients while fostering a workplace where our staff feel valued, respected and supported.
We believe exceptional patient care starts with exceptional people. If you're someone who enjoys working collaboratively, takes ownership of your work, and thrives in a busy environment, we'd love to hear from you.
About the Role
As the first point of contact for our Specialist Suites, you'll play a vital role in creating a welcoming and professional experience for every patient while supporting our Specialists and administration team.
Your responsibilities will include:
Managing specialist appointment schedules and consulting diaries.
Providing professional front desk reception services.
Answering incoming telephone calls and responding to patient, health providers and in-house specialist enquiries.
Coordinating referrals, appointments and correspondence.
Processing invoices and billing through numerous methods – Private, Medicare, DVA, WorkCover, ADF.
Maintaining accurate patient records and documentation.
Supporting the smooth day-to-day operation of the practice.




Working collaboratively with specialists and the administration team to deliver outstanding patient and provider care.
About You
You'll be someone who:
Is passionate about delivering exceptional customer service.
Takes pride in producing accurate, high-quality work.
Has a positive, proactive and "can-do" attitude.
Is organised, reliable and able to prioritise competing tasks.
Thrives in a fast-paced environment and remains calm under pressure.
Has outstanding communication and interpersonal skills.
Demonstrates empathy, professionalism and discretion when supporting patients.
Enjoys being part of a supportive team and contributing to a positive workplace culture.
Skills & Experience
Previous experience in a medical reception or administration role within a private practice or specialist healthcare setting.
Sound knowledge of medical referrals and Medicare/DVA/Third Party billing.
Strong computer skills, including Microsoft Word, Excel, PDF software and general office applications.
Excellent organisational skills with exceptional attention to detail.
The ability to multitask, manage changing priorities and work efficiently in a busy environment.
Highly Regarded
Private health fund knowledge.
Experience using Gentu practice management software.
Why Join Us?
Working within mental health offers the opportunity to make a genuine impact on the lives of individuals and the broader community.
We are committed to creating a workplace where our team feels supported, respected and empowered to do their best work. We value initiative, collaboration and professionalism, and recognise the key role every team member plays in delivering exceptional patient care.
If you're looking for more than just a job—if you're looking for a rewarding career where your contribution truly matters,we'd love to hear from you.
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📌 Medical Receptionist / Administration Officer (Brisbane)
🏢 Avive Health
📍 Brisbane