Administrative Assistants (Administration & Office Support)

Full time - IMMEDIATE START

Forks4U is seeking a motivated Service Coordinator/Receptionist to join our team. This role is responsible for coordinating the scheduling and dispatch of all service bookings, ensuring that our clients receive the highest level of customer service and that all service requests are fulfilled in a timely and productive manner.

Key responsibilities:
Manage the scheduling and dispatch of service technicians to customer locations
Respond to customer service requests in a prompt and skilled manner
Maintain and update customer information in our booking system
Monitor and manage the status of service requests to ensure that they are resolved in a timely manner
Communicate effectively with clients, technicians, and management to ensure that all parties are informed of service updates




Identify and resolve scheduling conflicts and coordinate the rescheduling of appointments as necessary
Handle customer complaints and elevate to management when appropriate
Continuously monitor and evaluate our service booking process, making recommendations for improvement as necessary

Requirements:
2+ years of experience in a service scheduling or dispatch role
Strong customer service and communication skills
Ability to work in a rapid-paced and deadline-driven environment
Highly organized and able to manage multiple priorities at once
Knowledge of scheduling and dispatch software is a plus

Benefits:
We offer a competitive salary, a supportive work environment, and opportunities for growth and advancement within the company.
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📌 Service Coordinator/receptionist Townsville City
🏢 Forks 4 U
📍 Townsville