Who we are:
At Claro, we support people with complex needs live more independent and confident lives.
We set the standard for specialist disability services, delivering excellence in complex support.
With 30 years of experience and national coverage, we provide the right homes, supports, and transitions guided by expertise and delivered with care.
The Opportunity:
The Accommodation Services Manager will lead, mentor, and develop a dedicated team, foster a culture of excellence, and build strong relationships with clients, families, and community partners across the Western Melbourne region.
This is a vital leadership role supporting individuals with disabilities and complex needs, ensuring they receive exceptional, personalised care.
Key Responsibilities:
Oversee daily operations across your portfolio, ensuring seamless service delivery
Lead, mentor, and develop a passionate team committed to quality care
Ensure clients achieve their goals through personalised plans that promote independence, social engagement, and wellbeing
Build and maintain positive relationships with clients, families, community organisations, and stakeholders
Responding to incidents and feedback in a timely manner
Support the development and review of care plans and documentation
Ensure compliance with policies, procedures, and legislative requirements
What Success Looks Like:
Clients and their families feel supported, engaged and respected
Support workers are confident, capable and well supported
Rostering and operational processes run smoothly




To be successful in this role you will have:
Proven leadership experience in community services, disability, or aged care; ideally within NDIS
Qualifications in Community Services, Management, Business, or related fields are desirable
A passion for delivering person-centred, high-quality support
Robust team-building skills and a track record of developing high-performing teams
Proven operational performance management skills in alignment with performance targets and KPIs.
Additional Requirements:
Current National Police Check
NDIS Worker Screening Clearance (or willing to obtain)
Evidence of current work rights in Australia
What's in it for you:
Opportunity to work for a rapidly growing disability provider
Friendly team environment with a great community care spirit
Flexible work initiatives for real work-life-balance including a monthly rostered day off
Monthly Shine Awards
Novated vehicle leasing
How to apply
To apply select the 'apply' button below and you will be redirected to our website to commence your application.
Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today!
We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace.
We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people
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📌 Accommodation Services Manager - West Melbourne (Victoria)
🏢 Zenitas
📍 Victoria