Senior Solutions Engineer (SE) – Proactive Compliance
Job Description:
The Sr.
Solutions Engineer (SE) – Proactive Compliance, works closely with the Pre-Sales teams to help drive sales and value to Theta Lake customers.
This role is responsible for demonstrating our Proactive Compliance solutions, POC activities, as well as collaborating with Product Management and Engineering teams on various requirements that arise during the sales and customer lifecycle.
The SE will also be the technical consultant for the customer and will coordinate the necessary tasks to deliver the Theta Lake Proactive Compliance solution during the sales process and ongoing growth motions.
Responsibilities:
Act as a technical expert in customer presentations
Determine the technical and design requirements to meet client supervision and surveillance goals
Build strong customer relationships, especially with key customer stakeholders and sponsors
Act as a liaison between the organization's sales/business development, and product and engineering groups
Manage customer expectations and lead them to customer satisfaction
Guide and measure success criteria and outcomes in the POC process




Make sure all deliverables arrive in positive order, on time, and fulfill customers' requirements
Communicate clearly and frequently to both internal and external stakeholders on progress, status, and work to resolve any potential blockers with key stakeholders
Take initiative in identifying growth opportunities and optimization in customer environments and roadmaps
Collaborate with our teams to achieve sustainable growth
Assist with Implementation activities including initial configuration and validation testing
Provide overflow to post-sales support resources periodically
Preferred Qualifications:
Proven work experience as a Sr Solutions Engineer or Solutions Consultant
Solid technical background with hands on experience in Surveillance, Supervision, and Archive technologies (Behavox, Shield, Digital Reasoning, Proofpoint, Smarsh, Global Relay, etc)
Familiarity with cloud Infrastructure (AWS, Azure, Elastic)
An ability to grasp customer needs and suggest timely solutions
Experience managing multiple stakeholders and projects
Full-time Remote – ANZ; Sydney
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📌 Senior Solutions Engineer (Se) – Proactive Compliance (New South Wales)
🏢 Theta Lake
📍 New South Wales