Medical Receptionist
TLC Healthcare is seeking an experienced and customer-focused
Medical Receptionist
to join our Primary Care team.
This role is key to ensuring the smooth day-to-day operation of our medical centre while delivering a welcoming and professional experience to patients, families, and visitors.
Location:
Various locations across the Donvale and Noble Park
Job Type:
Full- time
At TLC Healthcare, we are proud to be leaders in innovative and integrated healthcare, guided by our values of
Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation
.
About TLC Medical Centres
At TLCMedical Centres, we're committed to providing exceptional healthcare services to our community.
With a focus on compassionate care and professional excellence,doctorsand healthcare professionals offer a wide range of medical services tailored to meet the diverse needs of our patients.
Fromgeneral practitioner medicine to specialist treatments, we strive to ensure the health and wellbeing of every individual who walks through the door.
About the Role
As a Senior Medical Receptionist, you will be one of the first points of contact for patients and play a vital role in supporting clinical and administrative operations.
Reporting to the
RegionalManager
, you will provide high-quality administrative support while ensuring exceptional customer service in a fast-paced healthcare environment.
Key Responsibilities
Greet and assist patients, visitors, and stakeholders at reception
Manage incoming calls, appointments, calendars, and correspondence
Support appointment bookings
Maintain accurate and confidential patient and administrative records
Provide general administrative support
Deliver consistently high standards of customer service to patients and staff
Contribute to quality improvement and accreditation requirements
Participate in meetings and support team-based workflows
About You
You will be a reliable, organised, and compassionate administrator who thrives in a patient-facing workplace.




You will bring:
Experience in medical reception, administration, or a similar healthcare role
2-3 years of experience with Best Practice
Experience with NDIS, Support at Home and Workcover invoicing is highly desirable
Experience in Allied Health billings
Robust customer service and communication skills (written and verbal)
Excellent organisation skills and attention to detail
Ability to manage competing priorities in a busy environment
Strong computer literacy (MS Office and clinical / booking systems)
A professional approach to confidentiality and sensitive information
A positive, team-oriented attitude and commitment to service excellence
Skills/Requirements
A customer-focused approach with excellent interpersonal skills
Strong administration and time management capabilities
Up-to-date COVID-19 vaccinations (3 doses)
****
Influenza vaccination
NDIS Check (includes Police Clearance)
Must have a current valid Driver's License
Eligibility to work in Australia
What you'll get
Program of employee and wellbeing initiatives
Exclusive access to TLC Employee Shopping Portal
Employee Assistance Program
Ongoing leadership development and coaching
Discounted health insurance
Free gym membership
Novated leasing
Why Join TLC Healthcare?
Work within a values-driven healthcare organisation
Be part of a supportive and collaborative medical team
Make a genuine difference in patient experience every day
Ongoing learning, development, and quality improvement focus
We are an organisation with a strong sense of purpose that celebrates diversity, inclusion and embodies our core values of respect, accountability, excellence, collaboration, integrity and innovation.
Our culture is based on a supportive team environment where people thrive and achieve their best professionally.
TLC Healthcare encourage all people of different backgrounds to apply.
As part of our recruitment process, you may be required to complete a pre-employment psychometric and medical assessment.
Applications close: 1st Sep, ****
Applications close: 1st Sep, ****
#J-*****-Ljbffr

📌 Senior Medical Receptionist (Melbourne)
🏢 Tlchealthcare
📍 Melbourne