Location
9 Sherwood Road, Toowong, QLD ****, Australia
Contact Information
Phone: ************
Purpose of the Role
As our new Claims Team Leader, you will lead, engage with, develop and motivate a team of Claims Consultants to deliver exceptional customer service within a fast‐paced and highly regulated call centre environment.
This role requires a strong understanding of the insurance industry, excellent communication and leadership skills, and a commitment to achieving high performance and continuous improvement.
You Will
Develop, coach & motivate a team, and lead them to execute a high standard of service and process adherence
Monitor and support the management of a portfolio of claims, including:
Workload prioritisation and allocation
Claim review and authorisation
Technical product, process and system and compliance support
Performance and progress reporting
Contribute to the development and implementation of strategic & operational activities that will continually improve Claims performance and on‐going process & system development
Provide input into staffing requirements including recruitment and training
Identify and report potential risks or inadequate controls related to compliance or operational risks
Knowledge and Experience
Previous Team Leader or equivalent experience
Ability to demonstrate excellent people leadership, create a winning culture & influence, develop and coach a high‐performance team
Ability to demonstrate excellent people leadership in the workplace
Sound judgement skills and the ability to identify trends and opportunities
Ability to effectively analyse & resolve problems and manage conflict where required
A core focus on customer outcomes and relations and able to develop more productive processes and procedures
Location – Toowong
– Close to a variety of public transport and easy parking options, the Toowong office has excellent end‐of‐trip facilities (including secure bike storage and showers),



outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues.
Be rewarded
– we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave
– life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us
– we've got learning and professional development opportunities to suit everyone.
Give back
– our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
Take care of yourself
– your wellbeing is important to us and our healthy mind and body hub, mental‐health support and fitness discounts will help you be your best self.
Celebrate the wins
– we love sharing our successes and celebrating together – join us and you've got a ticket to our many on‐site events throughout the year, family fun days and annual celebrations.
Save money
– as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Perks App
– Access to an employee benefits and discounts app called 'Perks' offering your great discounts, offers and programs across a range of areas
About us
Auto & General (A&G;) is the fastest‐growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents, Pet and Travel products are delivered through our multi‐award‐winning brand Budget Direct and partnerships with leading brands – ING, Virgin Money and Coles Insurance.
Values
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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