05 Aug
|
VicRoads
|
Melbourne
05 Aug
VicRoads
Melbourne
VicRoads is seeking a Senior Workflow Analyst to act as the operational SME for customer contact platforms, including Amazon Connect and QMS.
You'll optimise routing, queues, skill profiles, and workload distribution across CCC and CSC to improve customer outcomes and service performance.
The role requires hands-on platform expertise and collaboration with Operations, Product and Technology teams.
You will administer and continuously improve customer contact technologies, ensuring effective
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📌 Senior Customer Contact Platform Lead (Melbourne)
🏢 VicRoads
📍 Melbourne