Senior Client Relationship Manager - Melbourne, VIC - Full-Time - Hybrid Working
Salt are supporting a growing client in the data intelligence industry as they continue to invest in their Australian Client Services function and strengthen relationships with a portfolio of high-value customers.
Key Responsibilities
Manage and grow a portfolio of key client accounts, ensuring high levels of customer satisfaction and retention
Own renewal conversations and protect recurring revenue across your customer portfolio
Identify, qualify, and close cross-sell and upsell opportunities to drive account growth
Build solid relationships with senior stakeholders across multiple business functions
Develop strategic account plans, including stakeholder mapping, growth opportunities, and revenue forecasts
Act as a trusted advisor, helping clients leverage data and intelligence solutions to support business decision-making
Work collaboratively with internal product and research teams, providing customer feedback and market insights
Support clients in embedding solutions into their day-to-day workflows to maximise engagement and value
Maintain accurate CRM records, pipeline activity, and forecasting data
Contribute to a high-performance team culture focused on client success, accountability, and continuous improvement
Key Experience
3-5+ years' experience in B2B sales, account management, customer success, or client relationship management
Proven track record of achieving or exceeding revenue targets across both customer retention and account growth




Experience managing enterprise or mid-market accounts with multiple stakeholders and complex buying processes
Strong commercial acumen with experience negotiating contracts and managing renewals
Demonstrated ability to identify and close expansion opportunities within existing customer portfolios
Excellent relationship-building, communication, and presentation skills
Experience using CRM platforms such as Salesforce or similar systems
Ability to analyse customer needs and develop strategic account growth plans
Highly organised with strong forecasting, pipeline management, and prioritisation skills
Desirable Experience
Experience within SaaS, data, research, information services, analytics, or subscription-based businesses
Exposure to procurement, strategy, finance, risk, or consulting environments
Knowledge of market intelligence, business information, or research platforms
Previous mentoring or leadership experience within a commercial team
What's on Offer
High-impact role within a growing and evolving business
Strong existing client base with significant opportunity for account expansion
Competitive salary package plus performance-based incentives
Hybrid working environment
Career development opportunities within a collaborative, high-performing team
The opportunity to work with leading organisations across a range of industries and become a trusted strategic partner to your clients
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture.
We pay our respects to all First Nations Australians and their Elders past and present.
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📌 Senior Client Relationship Manager (Melbourne)
🏢 Salt Digital Recruitment
📍 Melbourne