Deliver a professional, welcoming first point of contact for patients
Manage appointment bookings, clinician schedules, and follow-ups
Handle phone and email enquiries with efficiency and empathy
Process billings accurately, including
Medicare, DVA, and WorkCover
Manage referrals, pathology requests, and clinical correspondence
Liaise with GP practices, referrers, and external stakeholders
Maintain accurate, confidential patient records in line with privacy legislation
Provide high-level administrative support to clinicians and clinic management
Adhere to Riverview Mind Clinic policies, procedures, and governance standards
Proven experience in
medical administration or medical reception
Demonstrated experience with
Medicare billing
(specialist billing preferred)
High level of accuracy, organisation,



and attention to detail
Solid written and verbal communication skills
Professional, calm, and patient-centred approach
Ability to manage competing priorities in a busy clinical environment
Commitment to confidentiality, privacy, and ethical practice
Experience in
mental health or specialist medical practice
Knowledge of
DVA and WorkCover billing processes
Experience using
Gentu
or similar practice management software
Understanding of clinical workflows and correspondence management
Previous experience supporting multiple clinicians
#J-*****-Ljbffr

📌 Administrative Officer (Queensland)
🏢 Riverview Mind Clinic
📍 Queensland