Join a team dedicated to delivering exceptionalservices for our community.
Lead with purpose and help strengthen the customerexperience across Wagga Leisure facilities.
Wagga Wagga City Council is seeking an energetic andexperienced CustomerService Team Leader to guide thefrontline team that supports our recreation, fitness and leisure facilities.This is your opportunity to step into a leadership role that blends peoplemanagement, financial oversight, operational coordination and community impact.
As the Customer Service Team Leader, you'll championhigh‐quality service across all Wagga Leisure sites, oversee bookings for awide range of community facilities, and ensure smooth, accurate financial andadministrative operations.
You'll also support merchandise sales, manageleisure management software, prepare reports and correspondence, and helpdeliver workshops and events.
If you're a confident communicator, a naturalorganiser and a leader who brings out the best in others, this role offers thechance to make a meaningful contribution to the community every day.
Remuneration package of $3,****** gross perfortnight with the opportunity to progress to $4,****** gross per fortnight +superannuation (12%).
Access to Council's Flexible Working Arrangements.
Ongoing training and developmentopportunities.
Generous leave entitlements.
What you'll bring:
Qualifications in Business Administration,Marketing or Customer Service.
Strong experience in financial and businessadministration, cash handling and customer service.
Proven leadership capability with experiencemanaging staff.
Excellent communication,



negotiation andconflict‐resolution skills.
Robust planning, time management and computerskills.
A commitment to service excellence, continuousimprovement and safe work practices.
Current CPR and First Aid Certificates.
Working With Children Check.
Class C Driver Licence.
Key responsibilitiesof the role include, but are not limited to:
Lead the Wagga Leisure Customer Service Team and ensure high qualitycustomer service across all fitness, leisure and recreation facilities.
Oversee the coordination and delivery of Wagga Leisure and council'sbookings of leisure facilities, sportsgrounds, Sportsground lighting, Parks,Halls, Community Centres and Banners.
Oversee financial, business administration and cash handlingresponsibilities including receipting, reconciliation, petty cash and purchaseorders.
Overseethe Wagga Wagga City Council Leisure merchandise stores including meeting salestargets, ordering stock, marketing of promotional campaigns and upskillingstaff.
Undertake administrative duties including processing mail andcorrespondence, travel arrangements, database management etc.




Maintain and operate leisure management software across all Councilfitness and leisure facilities including providing training and advice to allWagga Leisure staff.
Prepare correspondence, reports, presentations, agendas and minutes formeetings.
Assist in the planning and management of workshops and events.
Provide assistance to the team to complete administrative paperwork.
Whatis next?
Applications closeMonday,17 August ****at *****pm AEST with interviews to be held in the weekcommencing Monday, 24 August ****.
As part of the recruitment process, pre-employment checks will be conducted in line withrequirements of the position.
Selectedcandidates for this position will be asked to consent to a police check.
Pleasenote that people with a criminal record are not discouraged from applying forthe position.
Each application will be considered on its merit.
This role involveschild-related work and is subject to NSW child protection legislation.
Acurrent NSW Working with Children Check (WWCC), issued by the NSW Office of theChildren's Guardian, is required.
Candidates must provide their WWCC number forverification.
For further information, visit:.
Councilis an inclusive employer.
We strive to reflect the community in which we work,as a result we welcome and encourage applications from skilled people from allwalks of life.
This includes women, men, Aboriginal and Torres Strait Islanderpeople, culturally and linguistically diverse people, people with a disability,veterans, sexually and gender diverse people, people with lived experience andpeople of all ages.
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📌 Wagga Leisure Customer Service Team Leader (Wagga Wagga)
🏢 Wagga Wagga City Council
📍 Wagga Wagga