We are seeking a highly organised and proactiveNDIS Operations & Compliance Coordinatorto support the day-to-day running of our organisation.
This role is responsible for ensuring compliance with the NDIS Quality and Safeguards Commission requirements, coordinating HR administration, and managing client intake and onboarding processes.
This is a key "all-rounder" role suited to someone who thrives in a fast-paced environment and enjoys balancing compliance, people, and client-facing responsibilities.
Key Responsibilities
NDIS Compliance & Quality
Maintain and update policies and procedures in line with NDIS Practice Standards
Monitor compliance requirements, including worker screening, training, and certifications
Support audit preparation and ongoing quality improvement activities
Maintain accurate and up-to-date compliance records
Assist with incident reporting and documentation
HR Administration
Coordinate recruitment processes including job postings, interview scheduling, and onboarding
Maintain employee records, qualifications, and compliance checks
Track staff training and mandatory certifications (e.g. First Aid, NDIS Worker Screening)
Support performance review processes and HR documentation
Assist with general HR enquiries and administrative tasks
Rostering
Client Intake & Onboarding
Manage incoming client enquiries and referrals




Conduct intake processes and collect required documentation
Prepare service agreements and ensure accurate client records
Liaise with clients, families, and support coordinators
Ensure a smooth and professional onboarding experience
About You
Experience in the NDIS, disability, or community services sector
Solid understanding of NDIS compliance requirements
Previous experience in administration, HR coordination, or client services
Excellent organisational and time management skills
Strong attention to detail and ability to manage multiple priorities
Confident communication and stakeholder engagement skills
Proficient in Microsoft Office and/or client management systems
Experience preparing for NDIS audits
Knowledge of HR processes and employment compliance
Certificate or qualification in business administration, HR, or community services
What We Offer
Supportive and collaborative team environment
Opportunity to grow with a developing organisation
Diverse and meaningful role with real impact
Ongoing training and professional development
Company Overview
Please visit our company website for more information
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📌 Ndis Operations And Compliance Manager (Brisbane)
🏢 HeathCliff
📍 Brisbane