Service Desk & Field Support Engineer (L1) | Full-Time | Oran Park
Alpha IT Solutions is looking for a Service Desk & Field Support Engineer (L1) to join their growing technical team. This is a hands-on, entry-level role based in Oran Park, suited to someone starting out in IT who is curious, reliable and keen to build strong foundations in client support, troubleshooting and field work.
In this role, you will provide remote and onsite support to clients, resolving common first-level issues across desktops, Microsoft 365, networking and hardware, while following documented processes and escalating more complex work with clear notes and context. As your capability grows, you will progressively take on broader responsibilities across Microsoft 365, endpoints, networking, monitoring and client environments under guidance.
This position is not a remote or hybrid role. The successful candidate will be required to work from the office Monday to Friday and attend client sites as required.
About the Role
Log, triage and resolve client support requests via phone, email, portal and remote support tools
Troubleshoot common desktop, laptop, Microsoft 365, email, password, MFA, printer, mobile device and connectivity issues
Provide onsite support for basic tasks such as workstation setup, hardware swaps, cabling checks and equipment staging
Complete basic user onboarding and offboarding using documented processes
Escalate complex or urgent issues to senior engineers with clear notes and context
Maintain accurate ticket notes and contribute to knowledge base articles
Follow documented security procedures when handling passwords, access requests and client information
What We Are Looking For




Windows 11 desktop troubleshooting, including login issues, application problems and printer/peripheral support
Microsoft 365 user support across Outlook, Teams, OneDrive and SharePoint
Understanding of user account and access support, including password resets and MFA setup
Basic understanding of networking concepts, including Wi-Fi, VPN, IP addressing, DNS and DHCP
Confidence using remote support tools to assist clients and complete documented troubleshooting
Solid written and verbal communication, with the ability to explain technical information simply
Strong attention to detail, curiosity, reliability and willingness to learn
Current Australian driver's licence and ability to obtain current NSW Police check
Highly Regarded
Certificate III, IV, Diploma or equivalent study in Information Technology
Previous experience in IT support, helpdesk, customer service, retail, hospitality or another client-facing role
Awareness of PSA, RMM and documentation platforms such as AutoTask, Datto RMM and IT Glue
Awareness of Microsoft 365 administration, Entra ID, Intune or Endpoint Manager
Exposure to basic PowerShell commands or scripting concepts
Exposure to macOS, Linux, mobile device management or server environments
Why Join Alpha IT Solutions?
Join a growing, client-focused MSP with a strong reputation for practical, high-quality IT solutions
Work across a variety of projects, technologies and client environments
Be part of a supportive team that values quality, accountability and continuous improvement
Build genuine technical foundations with structured escalation paths and real support from senior engineers
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📌 Service Desk & Field Support Engineer (Sydney)
🏢 Human Resources Focus
📍 Sydney