Senior Marketing and Communications Specialist
Attractive not-for-profit salary packaging options
SCHADS Award Grade 6 and additional paid wellbeing leave
Convenient location based in Campsie
Flexible and hybrid working conditions
Metro Assist is seeking an experienced Senior Marketing and Communications Specialist to join our dynamic organisation which is committed to making a positive impact in people's lives.
About us
Metro Assist's vision is to achieve a fair society that respects diversity and enables all people to reach their full potential.
We work with individuals, families and communities of diverse backgrounds including migrants and refugees and support their efforts to become resilient and empowered through our range of services.
We provide refugee settlement support, employment services, family services, emergency relief, tenancy advice, financial counselling, and undertake community development projects and initiatives.
More information about Metro Assist is available on our website
Metro Assist is currently strengthening and evolving its service delivery model as part of a broader period of organisational integration and growth.
This is an exciting opportunity to join at a time of change, where you can play a key role in lifting organisational visibility, strengthening communications and improving outcomes for the communities we support.
About the role
The Senior Marketing and Communications Specialist leads the delivery of Metro Assist's marketing, communications and brand activity.
This is a senior specialist role combining communications planning, content creation, digital communications, storytelling,



media coordination, internal communications support and stakeholder-facing materials.
Working closely with the Head of Impact and Policy, CEO, Executive Leadership Team and service leaders, you will translate organisational priorities, service outcomes, impact evidence and community stories into clear, accessible and compelling communications.
This role suits someone who can think strategically and enjoys keeping communications activity moving across multiple teams and audiences.
Responsible for
Developing and implementing communications and brand strategies aligned with organisational priorities.
Planning and coordinating communications activity across programs, services, campaigns and advocacy priorities.
Creating content for the website, newsletters, social media, reports, publications, stakeholder updates, campaigns and presentations.
Translating service outcomes, data, impact evidence and community activity into clear stories and messages.
Managing website content and social media channels, ensuring information is current, accurate, accessible and aligned.
Coordinating annual report content, program collateral, stakeholder briefings and communication resources.
Supporting media engagement, public communications, events,



speaking opportunities and external stakeholder activity.
Providing advice on messaging, tone, stakeholder sensitivities and reputational considerations.
Supporting advocacy and impact reporting through transparent written and visual communications.
Managing external suppliers including design, marketing, media and communications providers.
Maintaining digital assets, templates and communication resources.
Monitoring communications activity and using data and feedback to improve reach, quality and effectiveness.
Building trusted working relationships across service delivery, leadership and corporate teams.
Qualifications
Relevant qualifications in communications, marketing, media or a related field.
Demonstrated experience in senior communications or marketing roles.
Experience planning and delivering communications across multiple channels.
Excellent writing, editing, storytelling and content development skills.
Experience managing digital communications, including website content and social media.
Ability to translate complex information, data and evidence into clear messaging.
Sound judgement in relation to messaging, tone, risk, reputation and stakeholder sensitivities.
Ability to coordinate multiple communications priorities and deliver to agreed timeframes.
Experience working collaboratively with internal teams and external suppliers.
Competence using digital media, publishing and graphic design tools.
A commitment to inclusive, culturally safe and respectful communication.
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📌 Senior Marketing And Communications Specialist (Sydney)
🏢 Metro Assist
📍 Sydney