Strong networking skills.
Senior technical ownership.
Complex enterprise environments.
Emerging IT is looking for an experienced Level 3 Service Desk Engineer with strong hands-on networking and infrastructure experience to join our Technical Support team.
This is a senior technical role supporting a dedicated enterprise environment, where you'll act as an escalation point for complex incidents across networking, Microsoft infrastructure, cloud and virtualisation.
We're looking for someone who can confidently troubleshoot beyond the desktop - someone who understands how enterprise networks operate, can diagnose complex connectivity and infrastructure issues, and is comfortable taking ownership through to resolution.
About the Role
As a Level 3 Engineer, you'll work across a broad enterprise technology environment while providing technical leadership and support to the wider Service Desk team.
You'll be responsible for:
Owning and resolving complex Level 3 infrastructure and networking incidents
Troubleshooting LAN/WAN, routing, switching, VLANs, VPNs, wireless and connectivity issues
Supporting and troubleshooting Cisco, Meraki and Aruba network environments
Diagnosing firewall and network security issues across technologies such as Fortinet and Palo Alto
Supporting Microsoft 365, Azure, Entra ID, Active Directory and Windows Server environments
Supporting VMware and Hyper-V virtualised environments
Performing root cause analysis and identifying long-term solutions to recurring issues
Working with vendors, internal technical teams and client stakeholders on complex incidents
Supporting infrastructure upgrades, network changes and project work
Mentoring Level 1 and Level 2 engineers and assisting with technical escalations
What We're Looking For
You'll be an experienced Level 3 engineer with a solid infrastructure background and genuine hands-on networking capability.
Ideally, you'll bring:
5+ years' experience within an MSP or complex enterprise IT environment




Demonstrated experience working at Level 3 or as a senior technical escalation point
Strong hands-on networking experience across Cisco, Meraki and/or Aruba
Solid knowledge of routing, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN technologies
Experience troubleshooting firewalls and complex network connectivity issues
Strong Microsoft infrastructure experience across Microsoft 365, Azure, Entra ID, Active Directory and Windows Server
Experience with VMware and/or Hyper-V
Strong troubleshooting and root cause analysis skills
Excellent communication skills and the confidence to engage directly with technical and non-technical stakeholders
Experience mentoring junior engineers and sharing technical knowledge
Highly Regarded
Certifications aren't everything, but qualifications such as the following will be highly regarded:
CCNA or CCNP
Fortinet or Palo Alto certifications
VMware VCP
ITIL Foundation
Why Emerging IT?
At Emerging IT, our engineers aren't simply measured by how quickly they close tickets.
We value technical depth, ownership, continuous improvement and exceptional customer service.
You'll have the opportunity to:
Work within a complex enterprise technology environment
Take ownership of challenging Level 3 incidents
Develop your networking and infrastructure expertise
Work alongside experienced technical professionals
Receive support for ongoing training and certifications
Enjoy hybrid working arrangements
Build your career within a growing Australian MSP
Be part of a collaborative and supportive team culture
About Emerging IT
Emerging IT is an Australian Managed Service Provider focused on making technology simpler, smarter and more human.
For over 20 years, we've partnered with organisations across Australia to deliver high-quality IT solutions backed by strong engineering capability, exceptional service and real accountability.
Ready for Your Next Challenge?
If you're an experienced Level 3 Engineer who is equally comfortable troubleshooting a complex network issue as you are working within a Microsoft infrastructure environment, we'd love to hear from you.
#J-*****-Ljbffr

📌 Level 3 Service Desk Engineer – Infrastructure & Networking (New South Wales)
🏢 Emerging IT
📍 New South Wales