About Cloud Factory
Work on meaningful ERP and AI‐driven projects that deliver real business outcomes.
At Cloud Factory, we partner with ambitious organisations to improve how they operate—across finance, supply chain, manufacturing and customer engagement.
Our work goes beyond software implementation; we help clients transform processes, improve performance and make better decisions.
Our team delivers solutions across platforms including SAP Business One, MYOB Acumatica, Microsoft Dynamics 365 Business Central, Power Platform and advanced warehouse management systems—bringing together ERP, AI and integration to solve complex business challenges.
Desired Candidate Profile
Experienced ERP professionals
with a strong understanding of finance, operations or supply chain
Problem solvers
who can translate business requirements into practical, workable solutions
Commercially aware consultants
who understand the impact of decisions on real businesses
Clear communicators
who can engage confidently with stakeholders at all levels
Individuals who take ownership
and are accountable for the outcomes they deliver
Professionals who value quality
and are committed to continuous improvement
Business Development Manager
Reporting to the Managing Director, the Business Development Manager will be responsible for selling leading Cloud ERP solutions within the SMB space and developing new customer relationships.
The role will be based out of our Glen Waverley office.
Responsibilities:
Prospecting and seeking out new business throughout the region and advancing the buying process along a short‐to‐long‐term sales cycle
Responding to questions concerning the company's solutions, providing solution quotes, and monitoring/updating activity and progress
Meeting established monthly and yearly sales quotas
Ensuring potential clients fully understand the proposed solutions through in‐person sales presentations and product demonstrations
Liaising with the marketing team and Product Manager on new business opportunities and strategies
Keeping up to date with all current solution features, upgrades and Edge Solutions
Attending networking events and functions to increase Cloud Factory's profile within the region
Supporting ongoing Cloud Factory/SAP sales initiatives
Qualifications:
3–5 years of experience selling long‐term business software solutions
Sales experience with re‐selling ERP systems such as SAP Business One, NetSuite, Microsoft Dynamics, SAGE or Epicor (considered a strong asset)
Knowledge of business processes,



from accounting practices through to operations and distribution
An excellent consultative selling style and the ability to forge strong relationships from C‐level executives to operations level
Understanding of the responsibility to manage a full lifecycle ERP sales process for prospects and how to engage Cloud Factory resources to guarantee successful close
Exceptional interpersonal and communication skills coupled with the ability to convey new concepts effectively
Experience selling into the Not‐For‐Profit, Manufacturing and Wholesale Distribution sectors
Cloud Implementation Consultant (MYOB Advanced / Dynamics 365 Business Central)
Reporting to the Managing Director, the Consultant will be responsible for the implementation of Cloud ERP solutions within the SMB space and the development and management of new customer relationships.
The role is based in the Glen Waverley office.
Responsibilities:
Providing implementation consultation, project management and support services during installations, upgrades and customisations
Recognising and addressing gaps between the Cloud ERP solution and the business practices of the client and making practical suggestions
Effectively communicating and building consensus with clients
Supporting the preparation of the scope of work by providing task/time details
Customising forms and developing reports using various solutions
Designing and conducting master data migration from legacy systems to the target application
Training, coaching and mentoring Junior Implementation Consultants
Developing and maintaining expert knowledge of the target application
Achieving Project Management and Client‐Agreed targets
Qualifications:
Domain experience in areas such as Finance, Distribution, Manufacturing, Warehousing, Not‐For‐Profit
A Bachelor's degree in Computer Science, Business (Accounting) or Information Systems
Previous experience in an ERP implementation role, preferably with SAP Business One, MYOB Advanced or Dynamics 365 Business Central (implementation experience in SME space with Sage, Epicor or Netsuite also beneficial)
Excellent written and oral communication skills
Superior people skills; team‐oriented,



fast learner and personable
Self‐motivated and driven to achieve success within a consulting environment
Willingness to travel where required
Excellent standards in using Word, Excel, PowerPoint and Visio
Customer Success Manager
Responsible for coordinating and leading the delivery of additional consulting services and solutions to large and strategic Cloud Factory accounts.
Acts as an ongoing assigned Project Manager driving customer success month‐to‐month.
Key responsibilities:
Leading the delivery of consulting services aimed at ensuring customers' success by reducing risks and employing Cloud Factory leading practices
Leading the client through an analysis of requirements from both functional and technical viewpoints to ensure solutions meet customer objectives
Interacting with product management representatives for SAP, MYOB, WIISE and Microsoft to advocate product enhancements needed to meet customers' complex business needs
Coordinating and leading platform solution consultants and other resources to assess and address complex environment, platform and architectural integrations and third‐party solutions to ensure scalability
Enabling solution partners and professional services teams to ensure customer success and driving customer process direction and decisions by providing domain leadership
Managing high‐level escalations, effectively communicating and setting expectations with customers and the Cloud Factory team
Preferred Qualifications:
Minimum of 7 years of hands‐on consulting experience in implementation of 4 ERP projects (functional or technical roles)
Experience managing business process workstreams, development activities, solution deployment life cycles and implementation life cycles or methodologies
Experience leading remote team members and developing reference architecture and business process flows
Experience with integration, data migration and customisation concepts and approaches
Experience managing cut‐over and go‐live activities and managing risks, issues and defects
Understanding and describing technology architecture; strong analytical, communication and presentation skills
Self‐directed and motivated; capable of leading team members with minimal supervision
Additional Assets:
Experience with end‐to‐end Cloud ERP roll‐outs
Release management and/or Agile scrum master experience
Experience with SaaS/Cloud architectures
Interested candidates are invited to apply online.
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📌 Customer Success Manager (Melbourne)
🏢 Cloud Factory
📍 Melbourne