Avant Mutual Group seeks a CX Insights Lead to build a measurement capability from the ground up, partnering with an external vendor to co-design a service measurement framework and rolling it out across the business.
You will set the standard for how member experience data is measured, monitored, and acted on.
This six-month contract offers the chance to shape how the organisation understands and improves experience across journeys, with leadership of KPI design, dashboards, governance, and
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📌 Cx Insights Lead — Build & Scale Member Experience Metrics (New South Wales)
🏢 Avant Mutual Group
📍 New South Wales
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